Table of Contents

Chapter 1: Introduction: Looking Back to Look Forward
Part I: Reflections on 20 Years of Management Progress
Chapter 2: Going Digital
Chapter 3: Using Data
Chapter 4: Managing Performance
Chapter 5: “Liking” Social Media
Chapter 6: Becoming Collaborative
Chapter 7: Assessing Risk
Part II: Visions of Government in 2040
Perspectives on the Future
Chapter 8: A Report from Mars
Chapter 9: Engaged Government: Five Predictions for 2040
Chapter 10: Networked Government: Managing Data, Knowledge and Services
Chapter 11: Citizen-Driven Government: Boundaryless Organizations
Chapter 12: Leading the Cities of the Future
Envisioning the Road Ahead
Chapter 13: The Future of Work
Chapter 14: The Future of Artificial Intelligence
Chapter 15: The Future of Civic Engagement
Chapter 16: The Future of Data and Analytics

Acknowledgments
About the IBM Center for The Business of Government

About the Author

Mark A. Abramson is president of Leadership Inc. He is the editor of the IBM Center for The Business of Government book series.

Daniel J. Chenok is Executive Director of the IBM Center for The Business of Government.

John M. Kamensky is a senior fellow at the IBM Center for The Business of Government and an associate partner with IBM Global Business Services.