Thousands of companies have discovered the value of Six Sigma in streamlining operations, cutting costs, improving quality, and increasing profitability. A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives green belts, black belts, champions, and students a complete executive framework for understanding quality and implementing Lean Six Sigma.
Building on the widely praised first edition, top Six Sigma experts Howard Gitlow and Richard Melnyck add today's most recent and important lean and process control system applications. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, and realistic solutions for many common implementation obstacles. Coverage includes:
Dr. Howard S. Gitlow is Executive Director of the Institute
for the Study of Quality, Director of the Master of Science degree
in Management Science, and a Professor of Management Science,
School of Business Administration, University of Miami, Coral
Gables, Florida. He was a visiting professor at the Stern School of
Business at New York University from 2007 through 2013, and a
visiting professor at the Science University of Tokyo in 1990 where
he studied with Dr. Noriaki Kano. He received his PhD in Statistics
(1974), MBA (1972), and BS in Statistics (1969) from New York
University. His areas of specialization are Six Sigma Management,
Dr. Deming’s theory of management, Japanese Total Quality Control,
and statistical quality control.
Dr. Gitlow is a Six Sigma Master Black Belt, a fellow of the
American Society for Quality, and a member of the American
Statistical Association. He has consulted on quality, productivity,
and related matters with many organizations, including several
Fortune 500 companies.
Dr. Gitlow has authored or coauthored 16 books, including America’s
Research Universities: The Challenges Ahead, University Press of
America (2011); A Guide to Lean Six Sigma, CRC Press (2009); Design
for Six Sigma for Green Belts and Champions, Prentice-Hall, (2006);
Six Sigma for Green Belts and Champions, Prentice-Hall, (2004);
Quality Management: Tools and Methods for Improvement, 3rd edition,
Richard. D. Irwin (2004); Quality Management Systems, CRC Press
(2000), Total Quality Management in Action, Prentice-Hall, (1994);
The Deming Guide to Quality and Competitive Position, Prentice-Hall
(1987); Planning for Quality, Productivity, and Competitive
Position, Dow Jones-Irwin (1990); and Stat City: Understanding
Statistics Through Realistic Applications, 2nd edition, Richard D.
Irwin (1987). He has published more than 60 academic articles in
the areas of quality, statistics, management, and marketing.
While at the University of Miami, Dr. Gitlow has received awards
for outstanding teaching, outstanding writing, and outstanding
published research articles.
Richard J. Melnyck is Assistant Vice President for Medical
Affairs and Executive Director of Process Improvement at the
University of Miami Miller School of Medicine and Health System. He
is a Six Sigma Master Black Belt, the University of Miami faculty
advisor for the American Society for Quality, the University of
Miami Miller School of Medicine faculty advisor for the Institute
for Healthcare Improvement, and a member of the Beta Gamma Sigma
International Honor Society. Melnyck has taught process improvement
in both the School of Business and the Miller School of Medicine at
the University of Miami. He has consulted on quality, productivity,
and related matters with many organizations. He received his MS in
Management Science (2008), MBA (2002), and MS in Computer
Information Systems (2002) from the University of Miami.
David M. Levine is Professor Emeritus of Statistics and
Computer Information Systems at Baruch College (City University of
New York). He received B.B.A. and M.B.A. degrees in Statistics from
City College of New York and a PhD from New York University in
industrial engineering and operations research. He is nationally
recognized as a leading innovator in statistics education and is
the coauthor of 14 books, including such bestselling statistics
textbooks as Statistics for Managers Using Microsoft Excel, Basic
Business Statistics: Concepts and Applications, Business
Statistics: A First Course, and Applied Statistics for Engineers
and Scientists Using Microsoft Excel and Minitab. He also is the
coauthor of Even You Can Learn Statistics & Analytics: A Guide for
Everyone Who Has Ever Been Afraid of Statistics, currently in its
third edition, and Design for Six Sigma for Green Belts and
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