Foreword by Ken Blanchard Chapter 1: Confessions of an info-hamster Chapter 2: The hamster plan Chapter 3: Strategy 1 - Reduce e-mail overload Chapter 4: A tale of two e-mails Chapter 5: Strategy 2 - Improve e-mail quality Chapter 6: E-mail info-coaching Chapter 7: Harold Turns the tide Chapter 8: Strategy 3 - Improve information storage and retrieval efficiency by 100% Chapter 9: Why does COTA work so well? Chapter 10: Wrap it up...I'll take it! Epilogue: It's me...Harold! Addendum Case Study: Capital One's E-mail Productivity Solutio
Mike Song is cofounder and CEO of Cohesive Knowledge Solutions and one of America's leading experts and speakers on email efficiency and etiquette. Vicki Halsey, an internationally acclaimed leadership expert and speaker, is vice president of applied learning at The Ken Blanchard Companies. Tim Burress is cofounder and president of Cohesive Knowledge Solutions and a popular instructional designer, trainer, and speaker on email efficiency and etiquette.
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