Table of Contents

Foreword by Ken Blanchard

Chapter 1: Confessions of an info-hamster
Chapter 2: The hamster plan
Chapter 3: Strategy 1 - Reduce e-mail overload
Chapter 4: A tale of two e-mails
Chapter 5: Strategy 2 – Improve e-mail quality
Chapter 6: E-mail info-coaching
Chapter 7: Harold Turns the tide
Chapter 8: Strategy 3 – Improve information storage and retrieval efficiency by 100%
Chapter 9: Why does COTA work so well?
Chapter 10: Wrap it up…I’ll take it!
Epilogue: It’s me…Harold!
Addendum Case Study: Capital One’s E-mail Productivity Solutio

About the Author

Mike Song is cofounder and CEO of Cohesive Knowledge Solutions and one of America's leading experts and speakers on email efficiency and etiquette.
Vicki Halsey, an internationally acclaimed leadership expert and speaker, is vice president of applied learning at The Ken Blanchard Companies.
Tim Burress is cofounder and president of Cohesive Knowledge Solutions and a popular instructional designer, trainer, and speaker on email efficiency and etiquette.

Reviews

“Simple but powerful. This is life-changing stuff.”
—Chris Granger, Vice President, Team Business Development, National Basketball Association

“Our daily barrage of email not only consumes our time and energy but fills up our in-boxes with someone else’s priorities. These simple tools will allow you to reclaim your life.”
—Betsy Myers, Executive Director, Center for Public Leadership, Harvard University

“A must-read for every employee I supervise. You’ll love it!”
—Richard L. Andersen, CFE, Executive Vice President, San Diego Padres

“Great stuff ! This book delivers simple and practical email management protocols.”
—Paul Roithmayr, Director, Organization Development & Training, 20th Century Fox Film Corporation

“A clever way to add fifteen days to your year.”
—Joe DiDonato, President, ESource Corporation

“A powerful new strategy for email efficiency and etiquette.”
—Lamonte Thomas, Vice President of Sales and Customer Relations, Cigna

“These email practices will change the way you work.”
—Matt Koch, Director, Productivity & Knowledge Management, Capital One

“A home run! Find time for what matters most. For example, taking your family to the ballpark!”
—Rick Mears, Vice President, Guest Services, San Francisco Giants

“Cut through email clutter and take control of your life!”
—Lisa Lelas, author of Simple Steps: 10 Weeks to Getting Control of Your Life

“A refreshing and humorous approach to reducing email overload. We use the insights every day.”
—Steve Stone, CEO, Infoflows

“Simple and profound! I’m having my whole team read it.”
—Mike Gugerty, Scientist, Matzinger-Keegan Inc.

“Put an end to needless emails and missing files.”
—Sam Biegelsen, Business Development Executive, Jeppesen, a Boeing Company

“Easy to implement and powerful in results.”
—Robert Cross, Assistant Professor of Management, University of Virginia and author of The Hidden Power of Social Networks

“Quick, easy, and fun to read—an effective antidote to the bulging, time- draining e-mailbox.”
—Carol Metzker, coauthor of Appreciative Intelligence

“Using the techniques outlined in this book, we achieved significant productivity improvements, including a reduction of time spent on email averaging eight days per year per colleague.”
—Nic Oatridge, Global Head of IT, Fortune 200 Pharmaceutical Company

“How is it possible that no one has written this book until now? This amazing guide will help you get off the email wheel!”
—Ruben Rodriguez, Senior Business Partner, Healthcare Industry

“Chock-full of ideas to address one of the biggest issues facing knowledge workers today—information overload.”
—Cindy Domanowski, Vice President, Sales Training and Leadership Development,
Major Accounts, ADP, Inc.

“This step-by-step guide will free you from ‘e-grip’ forever.”
—Garry Ridge, President and CEO, WD-40 Company

“Original and witty. There may be other books on email but this is the standout.”
—Irene Sitbon, Executive Search Consultant, Bridge Partners, LLC

“Amazing! Email used efficiently is an incredible tool. This book certainly opened my eyes!”
—Michael A. Serchia, Director of Human Resources, Internation