Foreword by Ken Blanchard Chapter 1: Confessions of an info-hamster Chapter 2: The hamster plan Chapter 3: Strategy 1 - Reduce e-mail overload Chapter 4: A tale of two e-mails Chapter 5: Strategy 2 - Improve e-mail quality Chapter 6: E-mail info-coaching Chapter 7: Harold Turns the tide Chapter 8: Strategy 3 - Improve information storage and retrieval efficiency by 100% Chapter 9: Why does COTA work so well? Chapter 10: Wrap it up...I'll take it! Epilogue: It's me...Harold! Addendum Case Study: Capital One's E-mail Productivity Solutio
Mike Song is the CEO of Cohesive Knowledge Solutions (CKS). He is also the co-developer of the highly-regarded COTA system. Vicki Halsey is the VP of Applied Learning at the Ken Blanchard Companies. She speaks, consults, and trains for the Blanchard companies. She is regarded as one of the pioneers of leadership research in information management industries. Tim Burress is the president of Cohesive Knowledge Solutions (CKS). Before co-founding CKS in 2003 he was the Director of Learning and Development at Pfizer.