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Handbook of Conflict Management Research


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Table of Contents

PART I: ON THE NATURE OF CONFLICT 1. Types of Conflict: The History and Future of Conflict Definitions and Typologies Karen A. Jehn 2. Beneficial and Detrimental Effects of Conflict Sonja Rispens 3. Cooperative and Competitive Conflict Management in Organizations Dean Tjosvold, Alfred Wong and Nancy Yi Feng Chen 4. The Emergence of Intragroup Conflict: Variations in Conflict Configurations M. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich 5. Understanding High-stakes Conflicts Ellen Giebels, Elze G. Ufkes and Kim J. P. M. van Erp 6. Identifying Gaps between the Conceptualization of Conflict and its Measurement Corinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. Jehn PART II: ON THE EFFECTS OF CULTURE AND DIVERSITY 7. Power in Teams: Effects of Team Power Structures on Team Conflict and Team Outcomes. Lindred L. Greer 8. Conflict Cultures: A New Frontier for Conflict Management Research and Practice Michele J. Gelfand, Jesse R. Harrington and Lisa M. Leslie 9. Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation Jeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks 10. National baselines of bullying: A Climato-economic perspective Evert van de Vliert and Stale Einarsen PART III: CONFLICT WITHIN AND BETWEEN TEAMS 11. The Role of Voice in Managing Conflict Debra L. Shapiro and Ethan Burris 12. Strategies for Developing Trust through Constructive Conflict Resolution in Teams Randall S. Peterson and Amanda J. Ferguson 13. Conflict and Change in Teams: The Innovative Newcomer Challenge Floor A. Rink and Aimee A. Kane 14. Coping with Intragroup Conflict Frank R.C. De Wit, Karen A. Jehn and Daan Scheepers PART IV: THE ROLE OF COGNITION AND EMOTION 15. Team Mental Models and Intragroup Conflict Katherine Hamilton, Shin-I Shih, Rachel Tesler and Susan Mohammed 16. Conflict, Emotional Intelligence and Emotional Regulation at Work Ashlea C. Troth, Peter J. Jordan and Kristie M. Westerlaken 17. Anger at Work: Examining Organizational Anger Norms Impact on Anger Expression Outcomes Ronda R. Callister, Barbara Gray, Donald E. Gibson, Maurice E. Schweitzer and Joo Seng Tan PART V: CONFLICT AND NEGOTIATION 18. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems Patricia Satterstrom, Jeffrey T. Polzer and Robert Wei 19. Negotiation Processes as Sources of (And Solutions to) Interorganizational Conflict Elizabeth Long Lingo, Colin M. Fisher and Kathleen L. McGinn 20. Getting Something out of Nothing: Reaping or Resisting the Power of a Phantom BATNA Donald E. Conlon, Robin L. Pinkley and John E. Sawyer 21. Lies, Damn Lies,and Negotiation: An Interdisciplinary Analysis of the Nature and Consequences of Deception at the Bargaining Table Bruce Barry and Erin M. Rehel PART VI: ON THE ROLE OF ORGANIZATIONAL CONTEXT 22. Approaches to the study of employee's territoriality, conflict, emotions and well-being Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn 23. Ethics in International Business Negotiations Richard A. Posthuma, Si-Hyun Kim and Roger Volkema 24. Understanding the messy relationship between faultlines and conflict Sherry M.B. Thatcher and Pankaj C. Patel PART VII: CONFLICT AND LEADERSHIP 25. Intragroup Conflict and the Interpersonal Leadership Circumplex: Matching Leadership Behaviors to Conflict Types Astrid C. Homan, Marleen Redeker and Reinout E. de Vries 26. Conflict at multiple levels: Transformational leadership and followers' cultural orientation Oluremi B. Ayoko and Michael Muchiri PART VIII: LEARNING AND TEACHING CONFLICT MANAGEMENT/NEGOTIATION 27. Negotiator Bandwidth Leigh Thompson, Brian Lucas and Erika Hall 28. Mediating Hierarchical Labour Conflicts: Dynamics and Interventions Katalien Bollen and Martin C. Euwema 29. Teaching Negotiation: The State of the Practice Roy J. Lewicki INDEX

About the Author

Edited by Oluremi B. Ayoko, Senior Lecturer in Management, UQ Business School, The University of Queensland, Neal M. Ashkanasy, Professor of Management, UQ Business School, The University of Queensland, Australia and Karen A. Jehn, Professor of Management (Organisational Behaviour),University of Melbourne, Australia


'Given the breadth in the conflict and conflict management literatures, there have been few if any compilations that offered good coverage and quality depth, until now. This work provides both a good and timely review as well as insightful integration and extension of existing conflict research. As we would expect from these authors, the writing is good throughout and the chapters are well-organized, focused and concise. This is good reading that is sure to become a staple for conflict researchers.' -- Allen C. Amason, Dean, College of Business Administration, Georgia Southern University, US
'The Handbook of Conflict Management Research is an important integration of the research literature that has blossomed over the last couple of decades. This volume of spectacular pieces of work will be a critical addition to the library of any serious scholar of conflict.' -- Max H. Bazerman, Harvard Kennedy School, US

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