Table of Contents

Introduction.- Methods.- Information Systems.

About the Author

Jan vom Brocke holds the Martin Hilti Chair in Business Process Management (BPM) at the University of Liechtenstein. He is Director of the Institute of Information Systems and President of the Liechtenstein Chapter of the Association of Information Systems (AIS). Jan has more than ten years of experience in BPM projects and serves as an advisor to a wide range of institutions. He has published his work in more than 150 refereed papers at internationally perceived conferences and journals and is an invited speaker on BPM at a number of universities, such as the University of St. Gallen in Switzerland, the LUISS University in Italy, or the University of California at Berkeley. In Liechtenstein, Jan is initiator and academic director of Europe’s first international university Master Program in Business Process Management. His PhD students regularly take part in doctoral consortia, just recently two of which have been awarded junior research fellows of the 3rd Lindau Nobel Prize Laureates Meeting in Economic Sciences.

Michael Rosemann is a Professor and Co-Leader of the Business Process Management Group at Queensland University of Technology, Brisbane, Australia. His research areas are Business Process Management, Enterprise Systems and conceptual modeling. He is the author/editor of seven books and more than 140 refereed papers (incl. MISQ, IEEE TKDE, JAIS, DSS, Information Systems) and Editorial Board member of seven international journals. His publications have been tr

anslated into German, Russian, Portuguese and Mandarin. Dr Rosemann’s PhD students have won the Australian award for the best PhD thesis in Information Systems in 2007 and in 2008. He is the founder and chair of the Australian BPM Community of Practice and has been the Chair of the 5th International Business Process Management Conference in 2007. He regularly conducts executive training in BPM and provides BPM-related advice to organizations from various industries including telecommunications, banking, insurance, utility, retail, public sector, logistics and film industry.

Reviews

“This outstanding work, already updated in a second edition, is focused on business process management (BPM) definition, approaches, methods, and integration with process-centered information technology (IT) information systems. … Completely revised and updated after four years, this comprehensive handbook is a must for all modern business managers.” (Mihail Sadeanu, Computing Reviews, April, 2015)