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The Handy Communication Answer Book


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About the Author

Lauren Sergy is a professional speaker, writer, coach, and trainer on public speaking, communications, rhetoric, and critical thinking. A member of the Canadian Association of Professional Speakers, she has worked with a variety of clients, organizations, and audiences, including the government of Alberta, Northern Trust Corporation, the University of Alberta, Meeting Professionals International, and Alberta's Blue Cross Blue Shield.

She holds a master's degree in Library and Information Studies and a bachelor of arts degree in English and Classics. Her articles have been published in Library Journal and her blog posts are featured on sites such as Duct Tape Marketing, The Wealthy Gorilla, and Young Upstarts; she regularly posts original content on public speaking and communications on her website at laurensergy.com. Sergy lives in Edmonton, Alberta.


"Best Reference Titles of 2017 [Covers] all forms of communication (writing, public speaking, social media, etc.) ... user-friendly guide ... explores real-world examples of the topic, such as Secretary Hillary Clinton's use of a private email server and President Donald Trump's reliance on social media, and, of particular note, offers a selection of 13 sample speeches and a debate, plus analyses."- Library Journal

"... covers general and practical usage information about writing, public speaking, communication within specific and academic circles, and equipment and technology. ... succinct and accurate ... especially helpful to public library patrons."- Library Journal

"... explains the basic history of the concept of communication and offers advice and tips ... " - Protoview Book News

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