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How Work Gets Done

Rediscover how your organisation works and where it can be improved by using simple, yet powerful techniques! This book provides the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives: Learn how to identify the goals and drivers important to your organisation and how to align these with key performance measures; Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture; Know the basic building blocks of any business process Inputs, Outputs, Guides, and Enablers; Learn how to create a BPM Center of Excellence in your organisation; Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities; Learn how to build a Process Competency Framework encompassing all BPM stakeholders; Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts.
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Table of Contents

Enterprise Business Model; Business Process Hierarchy; Business Process Blueprint; Anatomy of a Process; Process Knowledge; Business Models; Process Configuration; BPM Methodology; BPM Competencies; BPM Services; Software Tools; New Age Foods Business Process Case Study.

About the Author

Artie Mahal is an accomplished facilitator and has facilitated workshops in North America as well as internationally in Europe and the Asia Pacific regions. His workshops are highly interactive and use state of the art methods such as a brain compatible learning method. He has facilitated workshops for Strategic Planning, Business Process Improvement, Ideation and Project Management. Artie is a certified trainer in Business Process Management (BPM), Human Change Management, and Diversity. For two decades, Artie successfully led mission-critical management support programs at Mars Incorporated which included the implementation of Business Change Methodology and the formation of Mars University in North America. Artie is a Senior Consultant with BPTrends Associates and he is the founder of ASM Group. In his role as consultant and educator, Artie has developed and delivered BPM services privately to corporations and publicly through Boston Universitys Corporate Education Center and Duke University Business School. His training clients include Bristol-Myers Squibb, Cisco Systems, Groupo Modelo, Mars, Incorporated, United Health Group and US Department of Treasury. Artie has also been a speaker at national and international professional forums including at Rutgers University Business School, USA, and Chitkara University, India. Artie is the author of How Work Gets Done, Business Process Management, Basics and Beyond.


Watch the author describe this informative book in this short video. How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM).

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