Table of Contents

• • Chapter - 01: How to Be a Better Manager;
• Section - ONE: General Management;
• • Chapter - 02: How to Achieve Continuous Improvement;
  • Chapter - 03: How to Improve Organizational Capability;
  • Chapter - 04: How to Manage Corporate Culture;
  • Chapter - 05: How to Benchmark;
  • Chapter - 06: How to Delight Customers;
  • Chapter - 07: How to Promote Workplace Learning;
• Section - TWO: Business and Financial Management;
• • Chapter - 08: How to Be Businesslike;
  • Chapter - 09: How to Make a Business Case;
  • Chapter - 10: How to Prepare a Business Plan;
  • Chapter - 11: How to Conduct Business Model Innovation;
  • Chapter - 12: How to Budget;
  • Chapter - 13: How to Cut Costs;
  • Chapter - 14: How to Read a Balance Sheet;
  • Chapter - 15: How to Use Financial Ratios;
• Section - THREE: Managing People;
• • Chapter - 16: How to Develop People;
  • Chapter - 17: How to Coach People;
  • Chapter - 18: How to Handle People Problems;
  • Chapter - 19: How to Treat People Right;
  • Chapter - 20: How to Be a Better Leader;
  • Chapter - 21: How to Herd Cats;
  • Chapter - 22: How to Motivate People;
  • Chapter - 23: How to Persuade;
  • Chapter - 24: How to Empower;
  • Chapter - 25: How to Increase Engagement;
  • Chapter - 26: How to Run a Meeting;
  • Chapter - 27: How to Be an Effective Member of a Meeting;
  • Chapter - 28: How to Deal With Under Performers;
  • Chapter - 29: How to Manage Poor Timekeeping;
  • Chapter - 30: How to Manage Absenteeism;
  • Chapter - 31: How to Handle a Discipline Problem;
  • Chapter - 32: How to Handle a Challenging Conversation;
• Section - FOUR: Management Skills;
• • Chapter - 33: How to Communicate;
  • Chapter - 34: How to Control;
  • Chapter - 35: How to Coordinate;
  • Chapter - 36: How to Delegate;
  • Chapter - 37: How to Make Things Happen;
  • Chapter - 38: How to Manage Your Boss;
  • Chapter - 39: How to Manage Change;
  • Chapter - 40: How to Manage Conflict;
  • Chapter - 41: How to Manage a Crisis;
  • Chapter - 42: How to Manage Performance;
  • Chapter - 43: How to Set Objectives;
  • Chapter - 44: How to Manage Projects;
  • Chapter - 45: How to Manage Risk;
  • Chapter - 46: How to Manage Stress;
  • Chapter - 47: How to Manage Time;
  • Chapter - 48: How to Negotiate;
  • Chapter - 49: How to Organise;
  • Chapter - 50: How to Plan and Prioritise;
  • Chapter - 51: How to Deal With Office Politics;
  • Chapter - 52: How to Lead Teams;
• Section - FIVE: Personal Skills;
• • Chapter - 53: How to Assess Your Own Performance;
  • Chapter - 54: How to Get On;
  • Chapter - 55: How to Develop Your Emotional Intelligence;
  • Chapter - 56: How to Be Confident;
  • Chapter - 57: How to Be Assertive;
  • Chapter - 58: How to Be Decisive;
  • Chapter - 59: How to Solve Problems;
  • Chapter - 60: How to Be Both Efficient and Effective;
  • Chapter - 61: How to Be Creative;
  • Chapter - 62: How to Innovate;
  • Chapter - 63: How to Interview;
  • Chapter - 64: How to Be Interviewed;
  • Chapter - 65: How to Listen;
  • Chapter - 66: How to Make Effective Presentations;
  • Chapter - 67: How to Write Reports;
  • Chapter - 68: How to Network;
  • Chapter - 69: How to Be Strategic;
  • Chapter - 70: How to Think Clearly;
  • Chapter - 71: How to Troubleshoot;
  • Chapter - 72: How to Meet Deadlines;
  • Chapter - 73: How to Recover from Setbacks;
  • Chapter - 74: How Things Go Wrong and How to Put them Right

About the Author

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice and several other titles published by Kogan Page. With over a million copies sold, his books have been translated into twenty-one languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD) and an HR director of a publishing company.

Reviews

"A practical and straightforward guide to successful management, written with the benefit of over 30 years experience." * Business Executive *
"Those with managerial responsibilities will find this a useful guide to keep on their shelves and dip into for background material and guidance on a range of business topics." * Business Franchise *