Table of Contents

About the Author ix

Foreword by Armand Beasley xi

Introduction: Why You Should Want to Speak to Absolutely Anyone xiii

Part One: Common Fears and Barriers about Speaking to Absolutely Anyone 1

1 Fear ? Does It Hold You Back? 3

2 ?I don?t want to experience rejection? 19

3 ?I worry about what other people might think? 25

4 ?I hate talking to strangers ? why would I want to?? 31

Part Two: The Four Stages of an Interaction 37

5 Stage 1 ? Your Outcome and Starting a Conversation 43

6 How ? How Do You Mentally and Physically Approach? 59

7 What ? What Do You Say? 75

8 Stage 2 ? Creating Curiosity and Interest 85

9 Stage 3 ? Making a Connection and Being Understood 95

10 Stage 4 ? Get Them to Take Action 125

Part Three: Making Your Communication Even Better 141

11 Making Your Voice Work for You 143

12 Common Pitfalls 149

13 Difficult Work and Business Conversations 155

14 Final Thoughts 171

Your ?Zero to Hero Talk to Anyone? Development Plan 173

Index 175

Reviews

At the very least readers will be challenged to thinkabout the effect of the words they use, and at the most, lessconfident people will take away some inspiring tips on how to startchatting to strangers, how to use them as guinea pigs for practice and how this approach will help them communicatebetter, build confidence and get better outcomes. (B2BMarketing, 27th August) This book is a bible for anyone who needs help with theircommunication skills and confidence. (Talk Business,September 2013)