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Human Factors in the Design and Evaluation of Central Control Room Operations
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Table of Contents

Introduction to Human Factors and Ergonomics
Competencies
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Training
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidelines and Recommendations
Assessment and Evaluation
Example TNA
Bibliography
Procedures
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Communication Process
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Manning and Workload
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Automation
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Supervision
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Shift Patterns
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Control Room Layout
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Supervisory Control and Data Acquisition (SCADA)
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Alarms
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Environment
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Summary
Bibliography
Human Error
Outline
Key Issues
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Safety Culture
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidelines and Recommendations
Assessment and Evaluation
Example
Bibliography
Author Index
Subject Index

About the Author

University of Southampton, UK Monash University, Australia Sociotechnic Solutions, Ltd. St Albans, UK University of Southampton, Highfield, Southampton, UK

Reviews

... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings, it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction.
--Ben Rothke, writing on slashdot.org, March 1, 2010

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