Clear priorities; Why bother?; The basic principles; The programme or steps leading to successful registration; Notes on writing the Quality Policy Manual; Notes on writing the Operating Procedures; Notes on training Internal Auditors; The role of the Quality Assurance Manager and the relationship between ISO 9000 and practical TQM; Advice on consultants; Annex A: A draft model or workbook to prepare your Quality Policy Manual; Annex B: A draft model or workbook to prepare all your required Operating Procedures (with variations as required for different manufacturing environments and for service organisations); Annex C: Notes on addressing clause 4.4, Design control; Annex D: Useful international names and addressees; Annex E: Practical definitions and explanation of terms.
* Provides information on the revised standard * Explains how to achieve the ISO 9000 standard and upgrade to ISO 9001:2000 quickly and easily * Step-by-step instructions to avoid the need for expensive consultants
"The book is easy to read and the detailed examples are an asset." - Bolton Institute, UK