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Improving Performance
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Table of Contents

1. Introduction: The Challenges Facing American Business Part One: A Framework for Improving Performance 2. Viewing Organizations as Systems 3. Three Levels of Performance: Organization, Process, and Job/Performer Part Two: Exploring the Three Levels of Performance 4. The Organization Level of Performance 5. The Process Level of Performance 6. The Job/Performer Level of Performance Part Three: Applying the Three Levels of Performance 7. Linking Performance to Strategy 8. Moving from Annual Programs to Sustained Performance Improvement 9. Diagnosing and Improving Performance: A Case Study 10. Redesigning Processes 11. Overcoming the Seven Deadly Sins of Process Improvement 12. Measuring Performance and Designing a Performance Management System 13. Managing Processes and Managing Organizations as Systems 14. Designing an Organization Structure That Works 15. Creating a Performance-Based Human Resource Development Function 16. Developing an Action Plan for Implementation.

About the Author

GEARY A. RUMMLER Geary A. Rummler is a partner in The Rummler-Brache Group (RBG), a research and consulting group specializing in the design and development of organization performance systems for business and governmental organizations in the U.S. and abroad. He is coauthor (with G.S. Odiorne) of Training and Development: A Guide for Professionals (1988). Alan P. Brache is a partner in and President/CEO of RBG. His most recent work has focused on Process Improvement and Management, a methodology for implementing strategy and resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes. ALAN P. BRACHE Geary A. Rummler is a partner in The Rummler-Brache Group (RBG), a research and consulting group specializing in the design and development of organization performance systems for business and governmental organizations in the U.S. and abroad. He is coauthor (with G.S. Odiorne) of Training and Development: A Guide for Professionals (1988). Alan P. Brache is a partner in and President/CEO of RBG. His most recent work has focused on Process Improvement and Management, a methodology for implementing strategy and resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.

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