Table of Contents

Introduction 1. Internal and External Antecedents of Process Innovation: A review and extension 2. The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery 3. Multiple Institutional Logics in Health Care: ‘Productive Ward: Releasing Time to Care’ 4. Strategies for Introducing Organizational Innovation to Public Service Organizations 5. Innovation-Oriented Culture in the Public Sector: Do managerial autonomy and result control lead to innovation? 6. From Hero-Innovators to Distributed Heroism: An in-depth analysis of the role of individuals in public sector innovation 7. Innovation in the Public Procurement Process: A study of the creation of innovation-friendly public procurement 8. Evaluation of the Impacts of Innovation in the Health Care Sector: A comparative analysis 9. Mandate Versus Championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China 10. Determinants of Innovative Behaviour in Flemish Nonprofit Organizations: An empirical research 11. Exploring Managerial Mechanisms that Influence Innovative Work Behaviour: Comparing private and public employees 12. Diffusion and Assimilation of Government Microblogging

About the Author

Stephen P. Osborne is Chair of International Public Management and Director of the Centre for Service Excellence, at the University of Edinburgh Business School, Edinburgh, UK.


Louise Brown is a Reader in the Department of Social and Policy Sciences at the University of Bath, UK.


Richard M. Walker is Chair Professor of Public Management in the Department of Public Policy, and Associate Dean in the College of Liberal Arts and Social Sciences, at the City University of Hong Kong, Hong Kong.