Table of Contents

Chapter 1: Business, Technology, and Change Management.- Chapter 2: Business  Analysts: What Do They Do?.- Chapter 3: Must-Have Technical Skills.- Chapter 4: Optional Technical Skills.- Chapter 5: Importance of Non-Technical Skillsets.- Chapter 6: Communication Skills.- Chapter 7: Interpersonal Skills.- Chapter 8: Creativity, Problem-Solving, and Strategic Thinking Skills.- Chapter 9: Business Analyst Practice Hacks.- Chapter 10: When It's Time to Move On.- Chapter 11: Afterword.- Appendix A: Bonus Skill: Managing Wafflers.- Appendix B: Bonus Interpersonal Skill: Credibility and Reputation.- Appendix C: Further Reading.-

About the Author

Roni Lubwama has more than 20 years of experience working in sales, marketing, logistics, and IT for major global organizations such as Shell Oil, Rackspace Inc., and Acumen Solutions. Over the past 6 years, he has worked as a Salesforce Business Systems Analyst and consultant on a number of Customer Relationship Management (CRM) digital transformation projects and initiatives. He is a University of Edinburgh MBA graduate who also holds Salesforce consultant certifications.
Roni lives in Houston, Texas with his wife Sylvia and their boys Ethan, Rowan, Ryan, and Shane. As an avid reader, he spends time reading about politics, history, culture, technology, economics, and sports, and he travels occasionally to Kampala, Uganda to connect with family and friends.