Table of Contents

1. Introduction 2. A Profile of Workplaces and Employees 3. The Management of Employment Relations 4. Recruiting, Training and Work Organization 5. Representation, Consultation and Communication 6. Employee Representatives 7. The Determination of Pay and other Terms and Conditions 8. Workplace Conflict 9. Equality, Diversity and Work-Life Balance 10. Workplace Climate and Performance 11. Summary and Conclusions

About the Author

John Forth, Barbara Kersley, Carmen Alpin, Alex Bryson, Helen Bewley, Gill Dix, Sarah Oxenbridge