Table of Contents

• Preface
• Acknowledgments
• Chapter 1. What Is Interlibrary Loan?
• Chapter 2. Getting to Know Your Interlibrary Loan Department
• Chapter 3. A Typical Day in ILL Borrowing
• Chapter 4. A Typical Day in ILL Lending
• Chapter 5. Interlibrary Loan Service from a Patron Perspective
• Chapter 6. Patron Borrowing Policy
• Chapter 7. Governing Policies for Interlibrary Loan
• Chapter 8. Copyright Considerations for the Interlibrary Loan Department
• Chapter 9. Borrowing Procedures and Workflow
• Chapter 10. Lending Procedures and Workflow
• Chapter 11. Measurement and Evaluation of Interlibrary Loans
• Appendices
• Appendix A. Assorted Tips and Tricks
• Appendix B. Basic Tools of the Trade
• Appendix C. National Interlibrary Loan Code
• Appendix D. Supplementary Material to the National Interlibrary Code
• Appendix E. Sample Borrowing Workflows
• Appendix F. Sample Lending Workflows
• Literature Cited
• Annotated Bibliography and Resources List
• Index
• Reference Notes Included

About the Author

Lee Andrew Hilyer