Table of Contents

Table of Contents

PART I: THE HOSPITALITY INDUSTRY AND TOURISM

1.      Welcome to the Hospitality Industry

2.      Tourism

PART II: LODGING

3.      The Hotel Business

4.      Rooms Division Operations

5.      Food and Beverage Operations

PART III: RESTAURANTS, MANAGER SERVICES AND BEVERAGES

6.      Restaurant Business

7.      Restaurant Operations

8.      Managed Services

9.      Beverages

PART IV: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT

10.  Recreation, Theme Parks and Clubs

11.  Gaming Entertainment

PART V: ASSEMBLIES AND EVENT MANAGEMENT

12.  Meetings, Conventions, Expositions

13.  Special Events

PART VI: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

14.  Leadership and Management

15.  Planning

16.  Organizing

17.  Communicating and Decision-Making

18.  Human Resources and Motivation

19.  Control