About the Author

Dr. Chiranjib Kumar [PhD in Tourism & Hospitality), MPhil, MTM, BTS, FOM, PIDT, UGC-NET] is a noted academician, trainers and dynamic researcher in tourism and hospitality domain. He has extensive experience of tourism and hospitality industry. His books on Tour Guiding; CRM in Hospitality & Tourism; Ecotourism Planning Development & Marketing; Front Office Operation; are some of the best-selling books. He believes in implementable research, holistic education, effective tourism modeling and entrepreneurship development. 2. Co-author Mrs. Aditi Choudhary (MTM, BTS, DHM, FDP) is also a noted academician, trainer and expert of tourism in the region. She has published a large number of research papers and a book on ecotourism. She believes in sustainable development and has keen interest in ecotourism modeling.