Foreword xi Overview of the Book xv Introduction 1 Chapter 1 IT Portfolio Management: An Overview 7 Cha Cha Changes in the Current Environment 7 Focus on IT Investments 8 Forming, Norming, Storming: The IT Life Cycle 13 Does IT Really Matter? The IT Productivity Paradox 14 IT Portfolio Management 101 17 Comparison of IT Portfolio Management and Financial Portfolio Management 27 Value and Risks 28 Conclusion 33 Appendix 1A: Selected Firm-Level Studies of IT Returns 36 Chapter 2 Planning for IT Portfolio Management: Ready, Aim, Then Fire 39 Introduction 39 Baseline Assessments 41 Organization Readiness 42 IT Portfolio Management Maturity 42 IT Portfolio Management Capability Assessment 46 Stakeholder Analysis 47 Refining IT Portfolio Objectives 49 Portfolio Metrics 53 Chartering the Effort 54 Task Planning 55 Communication Planning 55 IT Portfolio Management Software Selection 57 Conclusion 58 Appendix 2A: IT Portfolio Management Maturity Levels 59 Chapter 3 People and Governance: The Most Important Success Factors of IT Portfolio Management 65 Introduction 65 A Demanding Environment 67 The New Focus for IT: Business 71 The Business-IT Alignment 80 IT Governance 81 CobiT: Managing the Risk and Control of IT 91 Getting Started 92 Appendix 3A: Sarbanes-Oxley Compliance Road Map 97 Appendix 3B: Top Issues Faced by Management 99 Appendix 3C: Top Issues Mapped to Key Individuals and Governance Bodies 102 Chapter 4 IT Portfolios and Their Content in Context 107 Introduction 107 IT Discovery Portfolio 121 IT Project Portfolio 128 IT Asset Portfolio 142 Conclusion 168 Appendix 4A: Technology Readiness Levels: Hardware and Software 171 Chapter 5 Building the IT Portfolio 175 Introduction 175 Stage 1: Game Plan 185 Stage 2: Planning 202 Stage 3: Creating 211 Stage 4: Assessing 234 Stage 5: Balancing 246 Stage 6: Communicating 260 Stage 7: Governance and Organization 266 Stage 8: Assessing Execution 270 Conclusion 274 Appendix 5A Value Categories and Value Factors 276 Appendix 5B Risk Categories and Risk Factors 278 Appendix 5C Readiness Assessment: Business, Internal, and Operational Diagnostics 280 Chapter 6 The IT Portfolio Management Market and Industry Provider Assessment Methodology 285 Introduction 285 IT Portfolio Software Market 286 IT Portfolio Software Selection Process 289 Industry Provider Assessment Methodology 292 Conclusion 303 Appendix 6A Advanced IT Portfolio Software Provider Evaluation Criteria 304 Chapter 7 Final Thoughts 321 The Future Vision 326 Case Studies 329 Index 367
BRYAN MAIZLISH, PMP, is Chief Technology Officer Program Team at Lockheed Martin Integrated Systems & Solutions. He is also the Chairman for the annual Strategic & Operational Portfolio Management conference cosponsored by the PDMA and IIR. He is a certified Project Management Professional (PMP (R)) by The Project Management Institute (PMI (R)). He has served in management roles for companies that developed the Internet strategy, design and architecture, systems integration, and implementation for many global 2000 companies. He received his MBA from the Wharton School of Business and was a member of the 1983 Rose Bowl Champion UCLA football team. ROBERT HANDLER is Vice President, Enterprise Planning & Architecture at Gartner, Inc., the leading provider of research and analysis on the global information technology industry. Prior to joining Gartner, he led the IT portfolio management research for META Group Inc., and is a sought-after speaker and author of numerous research papers on the topic. He has over fifteen years of experience in all aspects of information technology, and has worked at such esteemed organizations as IBM and Ernst & Young LLP. He holds a bachelor of science in business administration from Pepperdine University and an MBA in information and decision systems from San Diego State University. He lives in San Diego with his wife, two children, and two golden retrievers.
"Among the works that are aimed more towards business leaders, IT Portfolio Management is certainly one of the most accessible." (Business Digest, March 2007)