Table of Contents

Chapter 1 – Bystanders

Chapter 2 – A Story Is a Promise of a Conversation

Chapter 3 – Discourse Amid Discord

Chapter 4 – What's Civility Got to Do with It?

Chapter 5 – Contradictions of Anonymity

Chapter 6 – Debugging Digital Discourse

About the Author

Marie K. Shanahan is an assistant professor of journalism at the University of Connecticut. Her teaching and academic research focus on the intersection of journalism and interactive communication technology. She has been a journalist, online news producer and professional writer for more than 20 years. Her interest in the possibilities of interactive media led her away from an early career as print reporter at The Hartford Courant to the digital side of news, where she spent 13 years producing online news and dealing with comments on the web. Her academic work has been published by The Poynter Institute, Columbia Journalism Review, The Chronicle of Higher Education, Newsweek, Salon and The Conversation.