Introduction Part I: Lean and Kaizen: An Overview Chapter 1: Lean Enterprise Principles Chapter 2: Kaizen Characteristics Part II: Kaizen Event Planning Chapter 3: Planning Essentials Chapter 4: Event Leadership Chapter 5: Scoping the Event Chapter 6: Kaizen Team Formation Chapter 7: Event Logistics Chapter 8: Pre-event Communication Chapter 9: Final Preparations Part III: Kaizen Event Execution Chapter 10: Event Structure Chapter 11: Event Kickoff Chapter 12: Documenting the Current State Chapter 13: Identifying Waste and Performing Root Cause Analysis Chapter 14: Brainstorming and Prioritizing Improvement Options Chapter 15: Designing and Testing Improvements Chapter 16: Implementing Improvements Chapter 17: Event Wrap-up Part IV: Beyond the Kaizen Event: Sustaining and Expanding Chapter 18: Follow-up Activities Chapter 19: Creating a Kaizen Culture
Karen Martin, Principal Consultant for Karen Martin & Associates, specializes in applying Lean principles and tools in office, service, and technical environments. She has provided performance improvement support to organizations in a broad range of industries, including: construction, distribution, education, engineering services, financial services, government/military, healthcare, information technology, insurance, manufacturing, oil and gas production, and publishing. Mike Osterling is the President of Osterling Consulting, Inc., a firm that leads organizations on their Lean journey. Mike has played a pivotal role in leading Lean transformations across a broad range of industries including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals and construction. With more than 15 years of management experience abroad, Mike has led and supported Lean implementations in the U.S., Mexico, Australia and Europe.
Karen Martin is the consultant and mentor that helped us launch our
Lean journey, and we have been amazed with some of the lofty
process improvements that have been achieved after less than two
years of using Lean. Once 'waste' is clearly identified and
resources can be reallocated to portions of the processes that do
add value in the eyes of the customer, the passion for continual
improvement becomes contagious.This book will be of great benefit
to any leader in the planning of Kaizen events, and I plan to
purchase a copy for each of our managers and Lean
facilitators.—Chat Norvell, President & Chief Executive Officer,
CarePartners
Karen Martin and Mike Osterling take all the questions and
potential confusion out of planning, conducting and following-up on
a Kaizen Event. With thorough explanations on the development of
the Kaizen Charter, to everyone's roles and responsibilities and
more, The Kaizen Event Planner is the 'new' standard work for rapid
improvement events in administrative / office environments. The
authors are careful to capture those subtle, yet important
differences between the factory floor and the office, and driving
and accepting change for the better. The Kaizen Event Planner is a
must have for any truly lean practitioners' library.—Jerry M.
Wright, P.E., Director, Corporate Quality Assurance, & Operational
Excellence, DJO, LLC
High performing companies require that office, engineering, and
other transactional processes have the same discipline of execution
as shop and field work. Kaizen Events are a key part of any
continuous improvement program. I wholeheartedly agree with the
authors' emphasis on planning and encouraging a 'bias toward
action'. This book provides a clear, step-by-step guide to planning
and executing successful kaizen events. It is a detailed primer for
those who want to demonstrate that rapid improvement is possible in
the knowledge work environment.—Stephen P. Turnipseed, Lean Sigma
Advisor, Chevron Global Upstream
Karen Martin and Mike Osterling have put together an excellent
guidebook that should be a part of every Lean Resource Library. All
aspects of planning and executing a successful Kaizen Event are
covered in a way that is easy to understand and to explain to
others. With the specific, practical tools and methods described,
both beginners and experienced practitioners can now venture into
non-manufacturing environments with comfort and ease.—Andrew Zozom,
Jr., Ph.D., Director Of Process Improvement, Seattle Goodwill
IndustriesWithout changing the culture of the workforce that
ultimately carries out any improvement ideas, so many Lean efforts
are left unfulfilled and, at best, not sustained. The Kaizen Event
Planner will help you to avoid these pitfalls.—Patrick Graupp,
Co-author, The TWI Workbook: Essential Skills for Supervisors
Martin and Osterling provide an easy to read, practical guide to
planning and executing kaizen events. In addition, they provide
numerous checklists and other useful tools to help the reader begin
to develop a ‘culture for kaizen’ in his or her own organization
which is the ultimate goal of any Lean Enterprise.—Drew Locher,
Co-author, The Complete Lean Enterprise: Value Stream Mapping for
Administrative and Office Processes I have been advocating,
implementing and teaching kaizen within our company for 12 years. I
have read many excellent theoretical books that describe the power
of kaizen but this is the first that will actually give the reader
a step-by-step process for facilitating events from planning
through completion and follow-up. This book is a must resource for
all Lean experts and facilitators.—Edward G. Brekke, Global
Director, Schneider Production Systems, Schneider Electric
The Kaizen Event Plannerilluminates the organizational details of
how kaizen is actually executed in the workplace and delivers a
step-by-step roadmap for starting the long journey towards building
a cross-company culture of continuous improvement.—Matthew E. May,
Author, The Elegant Solution: Toyota’s Formula for Mastering
InnovationKaren Martin and Mike Osterling have captured a succinct
genealogy for Lean thinking and combined that with real working
tools that will help orchestrate very effective continuous
improvement events.—CJ Buck, CEO/President, Buck Knives
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