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Knowledge Management


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Table of Contents

  • Section - ONE: Knowledge management - Key concepts and models;
    • Chapter - 01: Introduction to knowledge management;
    • Chapter - 02: Tacit and explicit knowledge;
    • Chapter - 03: Knowledge management process and lifecycle models;
  • Section - TWO: Building knowledge competence in organizations;
    • Chapter - 04: Organizational learning;
    • Chapter - 05: The learning organization;
    • Chapter - 06: Organizational culture for knowledge sharing and learning;
  • Section - THREE: Crossing knowledge boundaries;
    • Chapter - 07: Communities of practice;
    • Chapter - 08: Knowledge boundaries and boundary-spanning mechanisms;
    • Chapter - 09: Knowledge networks;
    • Chapter - 10: ICT-enabled knowledge management - Internet of Things and big data analytics;
  • Section - FOUR: Knowledge support for business decision making;
    • Chapter - 11: The business decision context;
    • Chapter - 12: Human decision-making processes and knowledge requirements;
    • Chapter - 13: Knowledge-based decision support systems

About the Author

Shaofeng Liu is Professor of Operations Management and Decision Making at Plymouth Business School, University of Plymouth, UK. She teaches a Knowledge Management module every year to postgraduate students across several courses in the Faculty of Business. She is Senior Editor for Cogent Business & Management and Associate Editor for the International Journal of Decision Support System Technology and has published over 150 research papers in peer-reviewed books, journals and conference proceedings.


"The book offers a rich approach to Knowledge Management focusing on knowledge sharing and learning crossing boundaries. It also discusses how to implement KM for supporting business decision making in the context of supply chain wide and globalization. All readers from students to practitioners will find in the book precious resources integrating the latest state-of-the-art research results." * Professor Isabelle Linden, University of Namur, Belgium *
""I have been teaching Knowledge Management for many years but it was difficult to find a single book that focuses entirely on KM I could recommend to my students. Instead, I have always relied on several books which may be financially challenging for students to buy all. However, this book focuses entirely on topics of Knowledge Management and so is like a 'one stop source' for my module. It covers all the key topics on my (and most typical) KM module learning outcomes. The writing style of the book is excellent. It is clear and easy to follow." * Dr Festus Oderanti, Senior Lecturer in Information Systems & Program Leader for MSc Project Management, Hertfordshire Business School, University of Hertfordshire, UK *
"A must-read contemporary Knowledge Management book, suitable for all KM practitioners, researchers and students. It intertwines precisely knowledge management in the fields of business, organizations, human decision-making, knowledge networks, information systems and technology, decision support systems and big data analytics." * Professor Boris Delibasic, University of Belgrade, Serbia *
"The book has many distinctive features, including an interdisciplinary approach by knitting together knowledge management and other neighbouring disciplines, treating knowledge management as a key ingredient to building business intelligence systems. I like the in-depth discussion of the impact of ICT technologies such as big-data analytics and Internet of Things on knowledge management. A book providing such an overall view of the discipline does a great service to all stakeholders in the field. I recommend it to all students, researchers and practitioners interested in knowledge management and business intelligence systems." * Professor Sean Eom, Southeast Missouri State University, USA *
"This book is really awesome and gives a strong basis for Knowledge Management." * Professor Pascale Zarate, Editor-in-Chief for International Journal of Decision Support System Technology (IJDSST), University of Toulouse, France *
"This textbook contains resourceful material on understanding knowledge management, knowledge classification, knowledge management processes and the application of knowledge management. The learning approach adopted has a fine blend of theoretical concepts and case studies. I will recommend this textbook to higher level of undergraduate and postgraduate students." * Femi Olan, Senior Lecturer in Business Information Management, Newcastle Business School, Northumbria University *

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