Pamela Fuller is FranklinCovey's chief thought leader on inclusion and bias and one of the firm's top global sales leaders. She began her career in non-profit fundraising and advocacy. After earning her MBA, Pamela served as a diversity analyst at the US Department of Defense. Pamela currently lives in South Florida with her husband and children.
Mark Murphy is a FranklinCovey Senior Consultant who has facilitated content successfully to clients worldwide for the last twenty-nine years. During that time, he also spent eleven years as a founding partner of a small boutique firm specializing in project management consulting. Mark grew up in Colorado and lives in Dallas, Texas.
Anne Chow was named CEO of AT&T Business in September 2019, making her the first woman to hold that position and the first woman of color CEO in AT&T's history. She oversaw more than 35,000 employees who collectively serve 3 million business customers worldwide. She is currently Lead Director on the board of Franklin Covey and serves on the board of 3M. Chow is a Senior Fellow and Adjunct Professor at Northwestern University's Kellogg School of Management and coauthor of The Leader's Guide to Unconscious Bias. She lives in the Dallas-Fort Worth area and actively supports numerous local and national organizations.
"People matter! Every person has bias. Thus, bias matters. We must
recognize that bias is a fact of life and that it must be
addressed--within ourselves as well as with others. Authors Fuller,
Murphy, and Chow have written a profound book that practically
informs and educates while providing helpful tools to recognize and
address bias. They show how to adjust our paradigms, setting us up
for success--personally, professionally, and as a society."
--Cynt Marshall, CEO of the Dallas Mavericks "Never has a book been
more timely than The Leader's Guide to Unconscious Bias is today.
Leaders, executives, team members--we need this book to lift the
human experience. Read it, put it into practice, and share it with
others. Thank you to these three authors for giving us a clear path
forward and the tools to help us address our bias."
--Greg Moore, partner at Deke Digital and former cochair of the
Pulitzer Prize Board "Seldom has a book been more needed for the
success of our organizations and society! Leaders who choose to
discover their unconscious bias will be positioned to significantly
increase the trust within their teams and in their leadership. This
valuable book lays out a tangible and useful process for any leader
to both understand and take action on their bias."
--Stephen M. R. Covey, New York Times bestselling author of The
Speed of Trust and Smart Trust "If you care deeply about what is
going on in the world right now and how it applies to your work
team and organization, this book is required reading. Making a
better workplace starts with your own actions and accountability.
The Leader's Guide to Unconscious Bias is a must-read to learn how
to take action and improve the workplace for everyone."
--Slyvia Acevedo, CEO, rocket scientist, STEM leader, and author
"The world is asking for leaders with growth mindsets, who are
willing to do the hard work of building more inclusive teams and
organizations. This book will help you answer the call."
--Stedman Graham, bestselling author, entrepreneur, and leadership
coach "A useful toolkit for organizations looking to face
institutional- and individual-level unconscious bias....Fuller's
tone is encouraging without letting readers off the hook, and she
provides a plethora of tools for nurturing diversity and
inclusion....As those familiar with the FranklinCovey brand are
likely to expect, this is a clearheaded, no-nonsense approach to
addressing bias in all the places it may be found."
--Publishers Weekly "Each chapter contains data, observations, and
anecdotes, and ends with helpful exercises for readers to reflect
on the way bias has shaped their perceptions, values, and
beliefs....This timely book is full of opportunities for leaders
and employees to rethink how to address and mitigate bias
mistreatments in the workplace."
--Booklist, starred review "The authors speak from experience and
provide solid advice for improving how we work (and live) together.
Will appeal to a broad readership, particularly managers looking to
add to their leadership toolbox, but also anyone who wants to check
in on and work through their own unconscious bias."
--Library Journal "Central to Fuller, Murphy and Chow's fundamental
thesis is the inescapable notion that overcoming our inherent
biases will allow us (and our organizations) to perform at a much
higher level...[The book] is exceptionally applications-oriented,
with case studies, activities and various inventories/assessments
that give the reader heightened insight into their attitudes and
behaviors - and how to modify both for personal enrichment and
organizational efficacy...Highly recommended."
--The Bowling Green Daily News "A thoroughly important book for
leaders and readers of all stages in business. Unconscious bias is
something we all have to contend with and...and the first step is
awareness. This book will be important for years to come and will
be a resource that many people will come to value, read, refer back
to, and assign to others in their organizations. Superb, thorough
work!"
--Book Pal, 2020 Outstanding Works of Literature (OWL) Award
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