About the Author

Mark Miller began his Chick-fil-A career working as an hourly team member in 1977. Since joining the corporate staff in 1978, he has provided leadership for corporate communications, field operations, quality and customer satisfaction, and training, organizational effectiveness, and leadership development. During his time with Chick-fil-A, annual sales have grown to over $7 billion, and the company has expanded to more than 2,000 restaurants.