INTRODUCTION Making Extraordinary Things Happen in Organisations xi WHAT LEADERS DO AND WHAT CONSTITUENTS EXPECT 1 1 When Leaders Are at Their Best 3 2 Credibility is the Foundation of Leadership 25 PRACTICE 1 MODEL THE WAY 45 3 Clarify Values 47 4 Set the Example 71 PRACTICE 2 INSPIRE A SHARED VISION 93 5 Envision the Future 95 6 Enlist Others 117 PRACTICE 3 CHALLENGE THE PROCESS 143 7 Search for Opportunities 145 8 Experiment and Take Risks 169 PRACTICE 4 ENABLE OTHERS TO ACT 193 9 Foster Collaboration 195 10 Strengthen Others 219 PRACTICE 5 ENCOURAGE THE HEART 245 11 Recognise Contribution 247 12 Celebrate the Values and Victories 271 13 Leadership is Everyone s Business 295 Endnotes 315 Acknowledgements 349 About the Authors 351 Index 355
JAMES M. KOUZES is the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University, and lectures on leadership around the world to corporations, governments, and nonprofits. BARRY Z. POSNER is Accolti Professor of Leadership and former Dean of the Leavey School of Business, Santa Clara University. An accomplished scholar, he also provides leadership workshops and seminars worldwide. Kouzes and Posner are the authors of Learning Leadership, Credibility, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and The Student Leadership Challenge, among many other works. They also developed the highly-acclaimed Leadership Practices Inventory (LPI) (R). Visit www.leadershipchallenge.com to learn more.
"For anyone who wants to improve their leadership, The Leadership Challenge is the perfect book for you." (The association of MBA's, June 2017)