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The Leadership Star


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Table of Contents

Acknowledgements ix Preface xi Introduction xiii Part I: The Leadership Star 1 1 Care 3 2 Context 27 3 Clarity 49 4 Clear the Way 81 5 Celebrate 109 Part II: Growing as a Leader 137 6 You 139 7 Communicate 157 8 Engagement in Times of Crisis 173 Conclusion 199 The Leadership Star: A Summary 205 Afterword 213 Appendix A: A Balanced Approach to Performance Assessment 217 Appendix B: Communication Channel Do's and Don'ts 227 Bibliography 239 About the Author 243 Index 245

About the Author

BRIAN HARTZER is an experienced financial services professional and a former CEO of Westpac. He is a veteran of New York-based banking strategy firm, First Manhattan Consulting Group, and has held senior roles at ANZ and the Royal Bank of Scotland.

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