Table of Contents

• Part 1: 10 Steps to Better Leadership
• Step 1: Developing the right attitude
• Step 2: Communication - how to get the best out of people
• Step 3: How to build trust
• Step 4: Adapting your leadership style for the best outcome
• Step 5: Setting objectives that work
• Step 6: Delegating to and up-skilling your team
• Step 7: Motivating and engaging people
• Step 8: Giving feedback that leads to positive change
• Step 9: Moving from being reactive to proactive
• Step 10: Managing up (or how to say no without ruining your career)
• Part 2: 10 Leadership Skills in Action
• Leading a new team
• Leading a meeting
• Leading an appraisal
• Leading a conflict resolution session
• Leading a teleconference
• Leading a virtual team
• Leading a project
• Leading a strategy
• Leading a presentation
• Leading an interview
• Part 3: 10 Common Leadership Challenges
• How do I balance leadership responsibilities with my day job?
• How do I manage a team that is split over multiple locations?
• How do I manage someone I've been promoted over?
• How do I deal with conflict in my team?
• How do I manage someone who is better than me?
• How do I engage my team with change?
• How do I appear confident, authoritative?
• How do I stay informed without micromanaging?
• How do I build team unity?
• How do I set effective targets?
• Putting it into action (the mentor toolkit)
• Self-assessment questionnaire
• Index

About the Author

Nick Winston worked as a Learning Consultant for QA for two years, specialising in management and leadership development. In his previous roles, such as Managing Director of a recruitment consultancy and Training Manager for a Business Consultancy, Nick lead project teams of over 300 staff and acted as Lead Facilitator for some of Europe's largest Change and Transformation projects.