PREFACE xiii
WITH GRATITUDE xvii
INTRODUCTION xxi
CHAPTER ONE Freedom to Choose 1
The Choice is Yours 2
GRIT® Self-Awareness Assessment 11
PART I GRIT®—The Foundation
CHAPTER TWO Truth—The Core 17
Out of Touch 18
Where Does Our Truth Come From? 21
Becoming Aware 23
Prevent Ego from Interfering 25
There Are Many Paths to Find Your Truth 26
Look Objectively 29
It’s Your Choice 30
Change Your Story 32
What Do You Want in Life? 34
Change Your Thoughts 35
The Impact of Truth 37
What SHIFT Will You Make? 39
CHAPTER THREE Integrity—Aligning to Your Truth 41
Awareness, Intent, Attention 43
Your Actions Influence Others 47
Time Can Be On Your Side 51
Choices That Keep Us Whole 52
Competing Priorities 53
Accountability Is an Act of Integrity 55
It’s Not about Being Perfect 58
Truth + Integrity = Trust 60
Why Do People Lie? 61
What SHIFT Will You Make? 65
CHAPTER FOUR Respect—It’s a Two-Way Street 67
Be Selfish 68
Consider Others 70
Ego in Disguise 72
What Information Are You Filling In? 75
Remain Open 78
Respect Other People’s Choices 80
Accept It, and Let It Go! 81
Believe in Your People 84
You Can’t Demand Respect 87
Bumps in the Road 88
Respect Your Journey 89
What SHIFT Will You Make? 90
CHAPTER FIVE Generosity—The More You Give, the More You Get 93
Pay It Forward 95
Let It Flow 98
Overly Generous 100
Finding Purpose 104
Generosity at Work 106
And Now, the Rest of the Story 108
What SHIFT Will You Make? 110
CHAPTER SIX The Key to Efficient Change 113
Overcoming Obstacles 115
The Five Steps of Change™ 116
What SHIFT Will You Make? 129
PART II Communicating with GRIT®
CHAPTER SEVEN Can You Hear Me Now? 133
Barriers 135
It Takes More Than Your Ears 138
Understand the Why 139
Empathy 141
Choose When to Listen 143
What SHIFT Will You Make? 145
CHAPTER EIGHT What Message Are You Sending? 147
Speak Their DiSC® Language 149
Actions Speak Louder Than Words 151
Choose Your Words Wisely 153
What’s Missing with E-messages 155
Communicate with Confidence 157
Inspire with Your Message 158
Is Sarcasm Your Scapegoat 159
The Illusion of Fear 161
Respect People’s Time 162
Safe Communication–Use a Filter 162
Structure Your Message 164
Public Speaking: It’s Not about You 166
Share Your Message with the World 167
What SHIFT Will You Make? 169
CHAPTER NINE Just Say It! 171
Say It to Help Others 172
Make Waves 177
Empower Team Communication 178
Just Say NO! 181
Just Ask 184
What SHIFT Will You Make? 186
PART III Your Impact
CHAPTER TEN The Ripple Effect 191
Your Ripple 193
It Starts with You 195
The Value of Connecting 196
Learn from the Chameleon 200
Know the Skills You Need 202
Building the Team 203
Nobody Wins Unless You Delegate 204
Attitude Is Everything 206
Invest in People 208
Preventing a Tidal Wave 210
What SHIFT Will You Make? 212
CHAPTER ELEVEN Keeping on Track 215
Leaders Set the Direction 218
Know the Where and the Why 220
Use Meetings to Keep on Track 223
Creating a Culture of Feedback and Recognition 225
You Need Feedback Too 230
Complaints Aren’t Always Bad 231
Get Them Off the Tracks! 234
What SHIFT Will You Make? 235
CHAPTER TWELVE Enjoy the Journey 237
No Need to Worry 238
Reap Your Crop 240
Unsung Heroes 241
What SHIFT Will You Make? 243
INDEX 245
LAURIE SUDBRINK is the founder and president of Unlimited Coaching Solutions, Inc. Her proprietary system of GRIT(R) (Generosity, Respect, Integrity, and Truth) has inspired tens of thousands of participants to take control of their own happiness and productivity at work. She is widely known as a dynamic speaker whose work ranges from small organizations to fortune 500 companies and has delivered workshops and keynotes at business and higher education conferences around the world.
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