Table of Contents

PREFACE xiii WITH GRATITUDE xvii INTRODUCTION xxi CHAPTER ONE Freedom to Choose 1 The Choice is Yours 2 GRIT (R) Self-Awareness Assessment 11 PART I GRIT (R)-The Foundation CHAPTER TWO Truth-The Core 17 Out of Touch 18 Where Does Our Truth Come From? 21 Becoming Aware 23 Prevent Ego from Interfering 25 There Are Many Paths to Find Your Truth 26 Look Objectively 29 It's Your Choice 30 Change Your Story 32 What Do You Want in Life? 34 Change Your Thoughts 35 The Impact of Truth 37 What SHIFT Will You Make? 39 CHAPTER THREE Integrity-Aligning to Your Truth 41 Awareness, Intent, Attention 43 Your Actions Influence Others 47 Time Can Be On Your Side 51 Choices That Keep Us Whole 52 Competing Priorities 53 Accountability Is an Act of Integrity 55 It's Not about Being Perfect 58 Truth + Integrity = Trust 60 Why Do People Lie? 61 What SHIFT Will You Make? 65 CHAPTER FOUR Respect-It's a Two-Way Street 67 Be Selfish 68 Consider Others 70 Ego in Disguise 72 What Information Are You Filling In? 75 Remain Open 78 Respect Other People's Choices 80 Accept It, and Let It Go! 81 Believe in Your People 84 You Can't Demand Respect 87 Bumps in the Road 88 Respect Your Journey 89 What SHIFT Will You Make? 90 CHAPTER FIVE Generosity-The More You Give, the More You Get 93 Pay It Forward 95 Let It Flow 98 Overly Generous 100 Finding Purpose 104 Generosity at Work 106 And Now, the Rest of the Story 108 What SHIFT Will You Make? 110 CHAPTER SIX The Key to Efficient Change 113 Overcoming Obstacles 115 The Five Steps of Change (TM) 116 What SHIFT Will You Make? 129 PART II Communicating with GRIT (R) CHAPTER SEVEN Can You Hear Me Now? 133 Barriers 135 It Takes More Than Your Ears 138 Understand the Why 139 Empathy 141 Choose When to Listen 143 What SHIFT Will You Make? 145 CHAPTER EIGHT What Message Are You Sending? 147 Speak Their DiSC (R) Language 149 Actions Speak Louder Than Words 151 Choose Your Words Wisely 153 What's Missing with E-messages 155 Communicate with Confidence 157 Inspire with Your Message 158 Is Sarcasm Your Scapegoat 159 The Illusion of Fear 161 Respect People's Time 162 Safe Communication-Use a Filter 162 Structure Your Message 164 Public Speaking: It's Not about You 166 Share Your Message with the World 167 What SHIFT Will You Make? 169 CHAPTER NINE Just Say It! 171 Say It to Help Others 172 Make Waves 177 Empower Team Communication 178 Just Say NO! 181 Just Ask 184 What SHIFT Will You Make? 186 PART III Your Impact CHAPTER TEN The Ripple Effect 191 Your Ripple 193 It Starts with You 195 The Value of Connecting 196 Learn from the Chameleon 200 Know the Skills You Need 202 Building the Team 203 Nobody Wins Unless You Delegate 204 Attitude Is Everything 206 Invest in People 208 Preventing a Tidal Wave 210 What SHIFT Will You Make? 212 CHAPTER ELEVEN Keeping on Track 215 Leaders Set the Direction 218 Know the Where and the Why 220 Use Meetings to Keep on Track 223 Creating a Culture of Feedback and Recognition 225 You Need Feedback Too 230 Complaints Aren't Always Bad 231 Get Them Off the Tracks! 234 What SHIFT Will You Make? 235 CHAPTER TWELVE Enjoy the Journey 237 No Need to Worry 238 Reap Your Crop 240 Unsung Heroes 241 What SHIFT Will You Make? 243 INDEX 245

About the Author

LAURIE SUDBRINK is the founder and president of Unlimited Coaching Solutions, Inc. Her proprietary system of GRIT(R) (Generosity, Respect, Integrity, and Truth) has inspired tens of thousands of participants to take control of their own happiness and productivity at work. She is widely known as a dynamic speaker whose work ranges from small organizations to fortune 500 companies and has delivered workshops and keynotes at business and higher education conferences around the world.