Table of Contents

Foreword xi
Tan Chin Nam

Preface: How to Handle Herculean Tasks xv

Acknowledgments xxvii

About the Author xxix

Introduction: The Mission and the Vision 1
Raju Chellam

Part I: Legacy 13

Chapter 1: How to Deal with Legacy Systems 15

Chapter 2: How to Deal with Data Centres 25

Chapter 3: How to Deal with Data 35

Part II: Information 45

Chapter 4: How to Handle Info Overload 47

Chapter 5: How to Optimise Outsourcing 63

Chapter 6: How to Plan for Effective BC-DR 77

Part III: Motivation 87

Chapter 7: How to Motivate and Mentor Your Staff 89

Chapter 8: How to Train and Certify Your Staff 103

Chapter 9: How to Resolve Conflicts Amicably 115

Part IV: Change 127

Chapter 10: How to Ensure Good Governance 129

Chapter 11: How to Help Your End Users 141

Chapter 12: How to Handle Change 153

Part V: Innovation 163

Chapter 13: How to Foster Innovation 165

Chapter 14: How to Manage Big Data 179

Chapter 15: How to Ensure Enterprise Security 191

Part VI: Future 207

Chapter 16: The Future of Money 209
Keith Carter

Chapter 17: The Future of Work 221
Teo Chin Seng

Chapter 18: Why Ethical AI Matters 233
James Lau Oon Beng

Epilogue: Innovating in the Trenches 247
Jim Lim Shien Min

Index 259

About the Author

ALEX SIOW is a Professor in the School of Computing at the National University of Singapore (NUS), and Director of NUS's Advanced Computing for Executives. He is also Strategic Advisor to Nityo Infotech, and Chairman of Toffs Technologies.