Table of Contents

About the National Restaurant Association and the National Restaurant Association Educational Foundation

Acknowledgements

Features of the ManageFirst Books

Real Manager

1 - Dynamics of Leadership

2 - Leaders Facilitate the Planning Process

3 - Leaders Are Effective Communicators

4 - Leaders Facilitate Employee Performance

5 - Leaders Facilitate Teamwork

6 - Leaders Manage Employee Work Schedules

7 - Leaders Manage Daily Operations

8 - Leaders Manage Meetings

9 - Leaders Manage Compensation Programs

10 - Employee Retention and Terminations

Field Project

Glossary

Index