Table of Contents

About the National Restaurant Association and the National Restaurant Association Educational Foundation Acknowledgements Features of the ManageFirst Books Real Manager 1 - Dynamics of Leadership 2 - Leaders Facilitate the Planning Process 3 - Leaders Are Effective Communicators 4 - Leaders Facilitate Employee Performance 5 - Leaders Facilitate Teamwork 6 - Leaders Manage Employee Work Schedules 7 - Leaders Manage Daily Operations 8 - Leaders Manage Meetings 9 - Leaders Manage Compensation Programs 10 - Employee Retention and Terminations Field Project Glossary Index