Table of Contents

Breakthrough and Control----A Contrast. Breakthrough----A Panoramic View. Breakthrough in Attitudes. The Pareto Principle. Mobilizing for Breakthrough in Knowledge. The Stepping Arm. The Diagnostic Arm. Breakthrough a Knowledge----Diagnoisis Resistance to Change----Cultural Patterns. Breakthrough in Performance----Action. Transition to the New level. Control----A Panoramic View. Chooing the Control Subject. The Unit of Measure. The Standard. The sensor. Mobilizing for Decision Making. Interpretation. Decision on the Difference. Taking Action. Managers. Brreakthrough and Control. Appendix. Index