Table of Contents

1. Operations Management: Combining Art, Science, and Good Shoes
2. Operations Management as a System
3. Just in Time and Lean Operations
4. Strategic Cost Reductions
5. Logistics and Distribution
6. Planning and Controlling the Supply Chain
7. Material Requirements Planning
8. Outsourcing
9. Objectives, Measures and Controls
10. The Human Element in Operations Management
11. Corporate Social Responsibility
12. Questions Operations Managers Ask
13. Operations Management in Action

About the Author

Dr. John Kamauff is a principal with Archstone Consulting specializing in supply chain management and strategic sourcing.