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Managing Aggression
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Table of Contents

1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic, Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case Studies

Reviews

... This book can be highly recommended for its style, content and the thought provoking nature of the areas its author is brave enough to tackle. Roy Braithwaite

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