Table of Contents

Designing Performance-Based Strategic Planning Systems. Designing Performance Management and Measurement Systems. Designing Metrics. Establishing a Software Measurement Program. Designing People Improvement Systems. Knowledge and Social Enterprising Performance Measurement and Management. Designing Performance-Based Risk Management Systems. Designing Process Control and Improvement Systems. Designing and Measuring the IT Product Strategy. Designing Customer Value Systems. Appendices.

About the Author

Jessica Keyes is the former president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She earned a master’s of business administration from New York University and a doctorate in management. A noted columnist and correspondent, Keyes is the author of more than 200 published articles and more than 25 books. She also is a frequent keynote speaker. She is currently a professor at both the University of Liverpool and University of Phoenix.