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Managing Maintenance Error


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Table of Contents

Contents: Human performance problems in maintenance; The human risks; Fundamentals of human performance; The varieties of error; Local error-provoking factors; Three system failures and a model of organizational accidents; Principles of error management; Person and team measures; Workplace and task measures; Organizational measures; Safety culture; Making it happen: the management of error management; Index.

About the Author

Alan Hobbs is currently a Senior Research Associate, San Jose State University Foundation at the NASA Ames Research Center, California. For over ten years Alan Hobbs was a human performance investigator at the Bureau of Air Safety Investigation (now part of the Australian Transport Safety Bureau. he has investigated aviation, rail and maritime accidents and has advised on safety issues in mining and manufacturing industries.


'...very readable and comprehensive book...This book is a valuable tool for maintenance and engineering professionals.' Danny Azavedo, Maintenance Engineering Society of Australia 'Excellently explained and illustrated throughout, this is ideal reading and reference material for the eager, curious and dedicated safety professional.' Occupational Safety and Health Journal, October 2003 'Concepts are clearly explained throughout, rendering this one of the most practitioner-friendly books I have read for some time. This is an important achievement, for in the high-pressure world of maintenance managers, supervisors and workers need to be able to get at and assimilate useful information quickly. ...It is lucid, accessible and logically structured...' Risk Management: An International Journal, 2004 '...written by two world renowned experts, its contents are applicable to all technologically driven industries. The reader will find it rewarding and it will undoubtedly provide a valuable resource for the understanding and investigation of human error contribution to accidents...should be recommended reading for all involved with management, supervision, training and front line duties involving maintenance, repair and overhaul activities.' The Aerospace Professional July 2004 '...a concise book intended for those in the industry who manage, supervise or carry out maintenance activities. Written in a clear style that should be readily grasped by many people in industry...provides a useful, comprehensive and robust overview of the varieties of human error and factors that promote them. The authors offer practical guidance in managing maintenance error in the form of principles for managing the person, team, workplace, task and organizational aspects of maintenance. Although the stated audience for this book is the maintenance community, human factors practitioners will find a good foundation from which to consider maintenance errors.' Ergonomics in Design 2004 'This is an important book with an essentially applied orientation. The intended readers, in practical engineering contexts, may need initial reassurance about the space given to theory, but they will be rewarded by the wealth of down-to-earth examples.' Ergonomics Vol 48, No 8, June 2005 'Representatives from manufacturing and design organizations, academia, and indeed regulatory bodies may pick up this book with considerable given the relative dearth of material in this field.' The International Journal of Aviation Psychology, 14 (4) 'This book has been written by well-respected authors in the field having vast experiences. I find this book to be valuable for maintenance professionals and engineers. It may be of value to safety staff and safety officers as well. It is a delight to read this book.' Journal of Quality and Maintenance Engineering, Vol. 11, no. 4, 2005 'This is a down-to-earth practitioner's guide to managing maintenance error, written in Dr. Reason's highly readable style. This book deals with human risks generally and the special human performance problems arising in maintenance, as well as providing an engineer's guide fro their understanding and the soluttion.' AAvPA

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