Table of Contents

Foreword - Prathap C Reddy Introduction Health Care in India - A Profile and the Future - A V Srinivasan Planning a Modern Hospital - K B Subba Rao Hospital Organisation Structure - S F Chandra Sekhar Financial Management for Hospitals - P Jangaiah Human Resource Management in Hospitals - S F Chandra Sekhar Hospital Materials Management - V Venkat Reddy Hospital Stores Organisation and Pharmacy - A V Srinivasan Selective Systems of Materials Management in a Hospital - Case Illustration - A V Srinivasan MBASIC System for Effective Drug Management - K P Kumar Customer Experience Management - A Marketing Initiative - Pooja Elizabeth George Medical Records - Mamta Edwards Operations Research in Hospitals - K N Gaur Computer Aided Diagnosis - Expert Systems - Jeet Patwari Hospital Waste Management - Homi Mehta Patient Relations in Hospitals - U V N Das Medical Audit and its Administration - N Rajaram and Swati Pandey Hospitals and ISO 9002 Certification - K Prabakar ISO 9002 Certification for a Hospital - An Illustrative Case - A V Srinivasan Index

About the Author

A V Srinivasan is Director of Corporate Planner-Indian Network, a management consulting firm based in Hyderabad. Dr. Srinivasan has a Masters in Statistics from Madras University and an MBA and PhD in Operations Research from the University of Chicago. He was until recently, professor of management in the Apollo Institute of Hospital Administration, affiliated to Osmania University, Hyderabad and adviser to Apollo Hospitals Education and Research Foundation. He was a faculty at the Administrative Staff College of India for over 15 years, visiting professor to several universities in the United States and an executive with the Mahindra Group in Pune. He also served as IFCI Professor of Management at Delhi University, and is a fellow of the Indian Institution of Industrial Engineering. Dr Srinivasan has developed corporate plans and futuristic studies for several organisations over the course of his career. He has presented papers in international conferences and published papers in several reputed national and international journals. He has authored a number of books on management including Managing a Modern Hospital (Sage, 2000); Indian Leather 2010: A Study of Technology; Japanese Management: The Indian Context; Triumph in Project Management: A Study of Vijaypur Fertilizer Project; and Critical Path Analysis-A Systems Approach.