David H. Maister is widely acknowledged as the world's leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts.
In this admirable study, Maister argues that professional businesses (those of attorneys, doctors, architects, etc.) are, as he quotes a partner in a major law firm, ``managed in one of two ways: badly or not at all.'' Why? Such firms, he suggests, attract individuals who have a ``strong need for autonomy. . . . The professionals have more than their share of people with an aversion to taking directions.'' Maister, a consultant, outlines procedures for bringing solid business practices into the workplace of professionals. He discusses training, time management, delegation, unchecked growth, attracting new clients and keeping existing ones. His suggestions for the development of associates, overseeing ineffective partners and compensation systems are also superb. (Nov.)
Tom Peters
author/co-author of "In Search of Excellence, Thriving on
Chaos," and "Liberation Management"The professional service firm is
the best model for tomorrow's organization in any industry. When it
comes to understanding these firms, David Maister has no peers.
Frederic W. Gluck
former managing director, McKinsey & CompanyImportant reading --
not just for managing partners, but for new associates.
James L. Heskett
Professor, Harvard Business School; co-author of "Service Breakthroughs"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.
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