1. Understanding records management 2. Analysing the context for records management 3. Classifying records and documenting their context 4. Creating and capturing records 5. Managing appraisal, retention and disposition 6. Maintaining records and assuring their integrity 7. Providing access 8. Implementing records management: practical and managerial issues 9. Conclusion Appendix A. Bibliography and sources of further information Appendix B. Select list of national and international standards Appendix C. Professional organizations for records managers in English-speaking countries.
Elizabeth Shepherd BA MA DAS DMS is Lecturer in Archives and Records Management at the School of Library, Archive and Information Studies, University College London. Geoffrey Yeo was formerly Archivist and Records Manager at the Royal College of Physicians of London, and is currently working as a freelance in the field of archives and records management.
"I believe this is one of the best records management textbooks to appear in a very long time." -- Journal of the Society of Archivists "Exactly as the title implies, this is an incredibly detailed volume about the practice of managing records within an organisation." -- Managing Information