Elizabeth Shepherd BA MA DAS DMS is Lecturer in Archives and Records Management at the School of Library, Archive and Information Studies, University College London. Geoffrey Yeo was formerly Archivist and Records Manager at the Royal College of Physicians of London, and is currently working as a freelance in the field of archives and records management.
"Exactly as the title implies, this is an incredibly detailed volume about the practice of managing records within an organisation." -- Managing Information
"I believe this is one of the best records management textbooks to appear in a very long time." -- Journal of the Society of Archivists