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Marketing Communications


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Table of Contents

1. Marketing Communications as a Strategic Marketing Tool 2. Introducing Communication 3 . Ethical Issues and Current Challenges 4. Analysing the Integrated Marketing Communications Environment 5. Creativity and Creativity Tactics 6. The IMC Client/Agency Relationship 7. IMC and Branding 8. Traditional Media 9. Electronic, New and Social Media 10. Emerging, Hybrid Media and Experiential Marketing 11. Advertising 12. Integrated Campaign Development: Sales Pomotion 13. Integrated Campaign Development: Direct and Database Marketing, Outdoor and Point of Purchase 14. Integrated Campaign Development: Marketing PR and Sponsorship 5. Integrated Campaign Development - Personal Selling and Sales Management, Retail key Account Liaison, Exhibitions and Shows 16. Evaluation and Control: Evidence of Effectiveness and the Challenge of Measuring Return on Investment

About the Author

Lynne Eagle holds a PhD from the University of Auckland in her native New Zealand. She is currently Professor of Marketing and Associate Dean - Research for the Faculty at James Cook University in Australia. Stephan Dahl holds a PhD in Cross-Cultural Psychology (University of Luton, UK). He is currently Senior Lecturer in Marketing at Hull University Business School, UK. Barbara Czarnecka holds a PhD in Marketing (Middlesex University, London, UK) and currently, she is Senior Lecturer of Marketing at the University of Bedfordshire, UK. Jenny Lloyd holds a PhD from the University of the West of England, UK where she currently holds the post of Associate Head of Department for Undergraduate Marketing.


'Marketing Communications contributes to a wider understanding of how digital and social media is now a crucial basis for any successful marketing plan. Students and industry professionals can benefit from the practical approach of the book, and it's supporting real life industry case studies, while also facing the ethical issues that surround social media.' - Jo Bates, Lecturer, University College Birmingham 'This text is a truly holistic approach to marketing communications learning, with the provision of unique opportunities to implement the presented concepts and frameworks in practice.' - Dr Natalia Yannopoulou, Senior Lecturer, Newcastle University Business School, UK

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