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Marketing Strategy and Competitive Positioning
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Table of Contents

PART I MARKETING STRATEGY CHAPTER 1 Market-led strategic management Case Study: Psion CHAPTER 2 Strategic marketing planning Case Study: iPhone PART II COMPTETIVE MARKET ANALYSIS CHAPTER 3 The Changing Market Environment Case Study: Virgin Megastore CHAPTER 4 Customer analysis Case Study: Procter & Gamble CHAPTER 5 Competitor analysis Case Study: Emap CHAPTER 6 Understanding the Organisational Resource Base Case Study: Miele CHAPTER 7 Forecasting future demand and market requirements Case Study: Boeing PART III IDENTIFYING CURRENT AND FUTURE COMPETITIVE POSITIONS CHAPTER 8 Segmentation and positioning principles Case Study: Internet Exchange CHAPTER 9 Segmentation and positioning research Case Study: Asianet, Zee TV, Namaste and more CHAPTER 10 Selecting market targets Case Study: B&O PART IV COMPETITIVE POSITIONING STRATEGIES CHAPTER 11 Creating Sustainable Competitive Advantage Case Study: Nokia CHAPTER 12 Competing through the New Marketing Mix Case Study: Tyrrell's CHAPTER 13 Competing through innovation Case Study: Gillette CHAPTER 14 Competing through superior service and customer relationships Case Study: Pret a Manger PART V: IMPLEMENTING THE STRATEGY CHAPTER 15 Strategic customer management Case Study: Xerox CHAPTER 16 Strategic alliances and networks Case Study: Yahoo and eBay CHAPTER 17 Strategy implementation and internal marketing Case Study: British Airways CHAPTER 18 Corporate Social Responsibility Case Study: Ballantyne, Smythson and others CHAPTER 19 Twenty-first Century Marketing Case Study: Trend spotting at the Henley Centre and elsewhere

PART I MARKETING STRATEGY CHAPTER 1 Market-led strategic management Case Study: Psion CHAPTER 2 Strategic marketing planning Case Study: iPhone PART II COMPTETIVE MARKET ANALYSIS CHAPTER 3 The Changing Market Environment Case Study: Virgin Megastore CHAPTER 4 Customer analysis Case Study: Procter & Gamble CHAPTER 5 Competitor analysis Case Study: Emap CHAPTER 6 Understanding the Organisational Resource Base Case Study: Miele CHAPTER 7 Forecasting future demand and market requirements Case Study: Boeing PART III IDENTIFYING CURRENT AND FUTURE COMPETITIVE POSITIONS CHAPTER 8 Segmentation and positioning principles Case Study: Internet Exchange CHAPTER 9 Segmentation and positioning research Case Study: Asianet, Zee TV, Namaste and more CHAPTER 10 Selecting market targets Case Study: B&O PART IV COMPETITIVE POSITIONING STRATEGIES CHAPTER 11 Creating Sustainable Competitive Advantage Case Study: Nokia CHAPTER 12 Competing through the New Marketing Mix Case Study: Tyrrell's CHAPTER 13 Competing through innovation Case Study: Gillette CHAPTER 14 Competing through superior service and customer relationships Case Study: Pret a Manger PART V: IMPLEMENTING THE STRATEGY CHAPTER 15 Strategic customer management Case Study: Xerox CHAPTER 16 Strategic alliances and networks Case Study: Yahoo and eBay CHAPTER 17 Strategy implementation and internal marketing Case Study: British Airways CHAPTER 18 Corporate Social Responsibility Case Study: Ballantyne, Smythson and others CHAPTER 19 Twenty-first Century Marketing Case Study: Trend spotting at the Henley Centre and elsewhere

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The book is ideal for undergraduate and postgraduate students taking modules in Marketing Strategy, Marketing Management and Strategic Marketing Management.

About the Author

Graham Hooley is Emeritus Professor of Marketing at Aston University where he was until recently Deputy Vice-Chancellor. He is a past President of the European Marketing Academy, Fellow of the Chartered Institute of Marketing, British Academy of Management, EMAC and the Higher Education Academy.

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