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Mastering Communication in Social Work


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Table of Contents

Introduction. 1. The Principles of Social Work Communication. 2. How Communication Works. 3. Diversity in Communication. 4. Communication where there is resistance or reluctance. 5. 'Doing' communication: a new approach to changing how we improve practice. References. Index.

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An accessible guide to developing and improving vital communication skills needed for effective social work practice

About the Author

Linda Gast is an independent trainer and consultant in the social care and criminal justice fields, and is an Associate of In-Trac Training and Consultancy. She provides training on diversity, equal opportunities, gender issues and staff supervision skills.
Martin Bailey is a trainer and consultant with a background in social care. He is an Associate of In-Trac Training and Consultancy. His special interest areas include communication with children and parents, staff well-being and behaviour change.


I'm delighted to see a series that is accessible and that deals with the knowledge and skills needed to work creatively with the everyday concerns and complex issues encountered in direct social work practice. This series offers indispensable coverage of key issues. -- Pamela Trevithick, Visiting Professor in Social Work, Buckinghamshire New University, UK
This engaging text provides qualifying and post qualifying social work students with an illuminating framework for developing and sustaining effective communication skills for social work practice. -- Professor Gillian Ruch, Department of Social Work and Social Care, University of Sussex.
An invaluable resource for qualifying students and more experienced practitioners alike. -- Brian Littlechild, Professor of Social Work, School of Health and Social Work, University of Hertfordshire

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