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Measuring and Enhancing the Student Experience


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Measuring and Enhancing the Student Experience provides insights on how student experience measures could be used to inform improvements at institutional, course, unit of study and teacher level.

Table of Contents

Chapter 1. Measuring the Student Experience: For Whom and For What Purpose? Chapter 2. Student Feedback: The Loophole in Government Policy Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates Chapter 6. A Student Feedback and Experience Framework Chapter 7. Measuring the Expectations and Experience of First-Year Students Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement Chapter 10. Closing the Loop: An Essential Part of Student Evaluations Chapter 11. Student Engagement in National Quality Assurance Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience Chapter 13. Measurement and Enhancement of Student Experience: What Next?

About the Author

Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of programs. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of academic programs across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic programs. Mahsood is also an active researcher. Professor Sid Nair is currently Executive Dean and Dean Learning, Teaching and Student Experience at the Victorian Institute of Technology (VIT), Australia where he is responsible for the learning, teaching, student experience and quality matters of the Institution. Previous to this appointment at VIT, Sid was the Executive Director of the Tertiary Education Commission (TEC), Mauritius, the apex regulatory body where he was responsible for the formulation and execution of strategies, policies and procedures in the higher education sector in Mauritius. Prior to joining TEC, he was Professor of Higher Education Development at the Centre for Education Futures (CEF), University of Western Australia. His role was to build the capacity of academics in the digital delivery of their teaching. His career path also had him as Interim Director and Quality Advisor (Evaluations and Research) at the Centre for Higher Education Quality (CHEQ) at Monash University, Australia where he headed the evaluation unit at Monash University. In this capacity he restructured the evaluation framework at the university. The approach to evaluations at Monash has been noted in the first round of the Australian Universities Quality Agency (AUQA) audits and is part of the good practice database. His research work lies in the areas of quality in the higher education system, classroom and school environments, and the implementation of improvements from stakeholder feedback. He has extensive lecturing experience in the applied sciences in Canada, Singapore and Australia. He is an international consultant in quality and evaluations in higher education. John Richardson is based at the Open University, UK.

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