Measuring and Enhancing the Student Experience provides insights on how student experience measures could be used to inform improvements at institutional, course, unit of study and teacher level.
Chapter 1. Measuring the Student Experience: For Whom and For What
Purpose?
Chapter 2. Student Feedback: The Loophole in Government Policy
Chapter 3. Student Feedback: Shifting Focus From Evaluations to
Staff Performance Reviews
Chapter 4. Why Should I Complete a Survey? Non-responses With
Student Surveys
Chapter 5. Engaging Students and Staff in Feedback and Optimising
Response Rates
Chapter 6. A Student Feedback and Experience Framework
Chapter 7. Measuring the Expectations and Experience of First-Year
Students
Chapter 8. Accessing Student Voice: Using Qualitative Student
Feedback
Chapter 9. Engaging Transnational Students in Quality Assurance and
Enhancement
Chapter 10. Closing the Loop: An Essential Part of Student
Evaluations
Chapter 11. Student Engagement in National Quality Assurance
Chapter 12. Using Learning Analytics to Assess Student Engagement
and Experience
Chapter 13. Measurement and Enhancement of Student Experience: What
Next?
Mahsood Shah is an Associate Professor and Deputy Dean (Learning
and Teaching) with School of Business and Law at CQUniversity,
Australia. In this role Mahsood is responsible for enhancing the
academic quality and standard of programs. Mahsood is also
responsible for learning and teaching strategy, governance,
effective implementation of policies, and enhancement of academic
programs across all campuses. In providing leadership for learning
and teaching, Mahsood works with key academic leaders across all
campuses to improve learning and teaching outcomes of courses
delivered in various modes including face-to-face and online. At
CQUniversity, he provides leadership in national and international
accreditation of academic programs. Mahsood is also an active
researcher. Professor Sid Nair is currently Executive Dean and Dean
Learning, Teaching and Student Experience at the Victorian
Institute of Technology (VIT), Australia where he is responsible
for the learning, teaching, student experience and quality matters
of the Institution.
Previous to this appointment at VIT, Sid was the Executive Director
of the Tertiary Education Commission (TEC), Mauritius, the apex
regulatory body where he was responsible for the formulation and
execution of strategies, policies and procedures in the higher
education sector in Mauritius.
Prior to joining TEC, he was Professor of Higher Education
Development at the Centre for Education Futures (CEF), University
of Western Australia. His role was to build the capacity of
academics in the digital delivery of their teaching. His career
path also had him as Interim Director and Quality Advisor
(Evaluations and Research) at the Centre for Higher Education
Quality (CHEQ) at Monash University, Australia where he headed the
evaluation unit at Monash University. In this capacity he
restructured the evaluation framework at the university. The
approach to evaluations at Monash has been noted in the first round
of the Australian Universities Quality Agency (AUQA) audits and is
part of the good practice database.
His research work lies in the areas of quality in the higher
education system, classroom and school environments, and the
implementation of improvements from stakeholder feedback. He has
extensive lecturing experience in the applied sciences in Canada,
Singapore and Australia. He is an international consultant in
quality and evaluations in higher education. John Richardson is
based at the Open University, UK.
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