This volume is the first practical guide for developing productivity measurement systems. It describes the use of the Productivity Measurement and Enhancement System (ProMES), designed by its author and his colleagues.
Introduction
Background and Description of the Productivity Measurement and
Enhancement System (ProMES)
The Importance of Productivity Measurement and Improvement
Understanding Organizational Productivity
Desirable Characteristics of a Productivity Measurement System
The ProMES Approach: An Overview
Comparison of ProMES to the Desirable Characteristics
Past Experiences with ProMES
Why ProMES Works
Developing ProMES in an Organization
Conditions Needed for Implementation
Developing the System: Preliminary Steps
Steps in Developing Products and Indicators
Steps in Developing the Contingencies
Developing the Feedback Report and Feedback Meetings
Aggregation Across Units
Issues in Implementing the System
Questions and Answers about ProMES
General Questions
Questions About Measurement
Questions About Feedback Reports and Meetings
Using ProMES with other Productivity Improvement
Techniques
Other Interventions with ProMES
Designing Goal-Setting Systems
Designing Incentive Systems
Evaluating the Effects of a Productivity Improvement
Program
How to Evaluate the Effects of a Productivity Improvement
System
Conclusions
References
Appendixes
Bibliography
Index
ROBERT D. PRITCHARD is Professor of Psychology and Director of the Industrial and Organizational Psychology Program at Texas A&M University. His primary interest lies in measuring and improving organizational productivity. He has worked with many organizations in the United States and Europe. He is a member of a national task force on productivity and the Governor's Committee on Incentive and Productivity in Texas. Pritchard has published numerous articles on the topic of productivity.
?For the reader who elects to use the productivity, easurement and
enhancement (Promes) system developed by the author and his
associates, or for the reader simply seeking a system, this book
provides a precise description and practical guide. The
step-by-step presentation offers a logical sequence form definition
through installation and critique. One troubling issue throughout
the discussion is the subordination of qualitative issues to
quantitative measures. There is also some awkwardness in dealing
with the motivational aspects of productivity measures; this is
reflected in the relatively brief treatment in the introductory
chapters, the fairly simplistic measures described in Appendix G,
and the limited number of management references cited. Seven
appendixes provide graphic examples illustrating the installation
and evaluation process. Extensive industrial/organizational
psychology reference list; well-ordered index. This clear and
practical guide will be of value to both practitioners and students
of production/operations management and industrial/organizational
psychology.?-Choice
?Productivity has become a national priority whose effects are
being felt on all levels-national, industrial, and individual. An
organization must be able to measure productivity before
effectively improving it. This volume is the first practical guide
for developing productivity measurement systems and describes the
use of the Productivity Measurement and Enhancement System (ProMES)
designed by its author and his colleagues. This detailed guide is a
valuable source for organizational psychologists, management
consultants, classes, and workshops.?-The ABA Newsletter
"Productivity has become a national priority whose effects are
being felt on all levels-national, industrial, and individual. An
organization must be able to measure productivity before
effectively improving it. This volume is the first practical guide
for developing productivity measurement systems and describes the
use of the Productivity Measurement and Enhancement System (ProMES)
designed by its author and his colleagues. This detailed guide is a
valuable source for organizational psychologists, management
consultants, classes, and workshops."-The ABA Newsletter
"For the reader who elects to use the productivity, easurement and
enhancement (Promes) system developed by the author and his
associates, or for the reader simply seeking a system, this book
provides a precise description and practical guide. The
step-by-step presentation offers a logical sequence form definition
through installation and critique. One troubling issue throughout
the discussion is the subordination of qualitative issues to
quantitative measures. There is also some awkwardness in dealing
with the motivational aspects of productivity measures; this is
reflected in the relatively brief treatment in the introductory
chapters, the fairly simplistic measures described in Appendix G,
and the limited number of management references cited. Seven
appendixes provide graphic examples illustrating the installation
and evaluation process. Extensive industrial/organizational
psychology reference list; well-ordered index. This clear and
practical guide will be of value to both practitioners and students
of production/operations management and industrial/organizational
psychology."-Choice
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