Table of Contents

The National Health Service. Patient (customer) care. Communication. , ethics and medicine. Health and safety in a clinical environment. Practical reception skills in general practice. The hospital service. Private medicine. Forms, fees and finances in general practice. Using information technology. Medical terminology and clinical aspects. Primary health care services and social services. Audit, health economics and ensuring quality for the medical receptionist and secretary. Training and development. Complementary medicine. Appendix One: Further reading and reference books. Appendix Two: Hippocratic Oath. Appendix Three: Training programs. Appendix Four: Medical terminology. Appendix Five: Immunization schedules. Appendix Six: Incubation periods of some infectious diseases. Appendix Seven: Abbreviations of qualifying degrees and further qualifications. Appendix Eight: Useful addresses.

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"'Contains essential information for administrative staff, and teaches them the skills they need to work effectively.' Practice Manager"