What's new in Outlook 2002 Getting Help Using the book's CD-ROM Conventions and Features MOUS Objectives Taking a MOUS exam 1 Working With E-Mail 2 Managing E-Mail Messages 3 Customising and Organising E-Mail Messages 4 Managing your Calander 5 Scheduling and Managing Meetings 6 Creating and Organising a List of Contacts 7 Creating and Organising Tasks 8 Creating and Organising Notes 9 Using the Journal 10 Using Outlook with Other Programs 11 Sharing Information and Working Offline 12 Sending Newsgroup and Instant Messages 13 Configuring and Customising Outlook Glossary Index
With more than five years of experience as a technical writer and information architect, Kristen Crupi brings her expertise in user assistance to Microsoft Outlook Version 2002 Step by Step. Kristen served as a technical resource on the Windows 95 Resource Kit team and contributed to the Microsoft Excel 2000 Step by Step courseware. Her background includes extensive online help and training development, and most recently, information architecture for We-based applications.
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