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The Mom & Pop Store : How the Unsung Heroes of the American Economy Are Surviving and Thriving
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About the Author

Robert Spector is author of The Nordstrom Way, The Nordstrom Way to Customer Service Excellence, Amazon. Com: Get Big Fast, and Category Killers. He has appeared on C NN, C NBC, ABC, Fox News, PBS, Bloomberg Business, NPR's Marketplace Report, and numerous other radio shows, and has written on business for the Wall Street Journal and USA Today. He lives in Seattle. Visit his Web site at www.robertspector.com.

Reviews

"The stories that Spector has gathered are cheering testimonials to the value of hard work and creative retailing, heartwarming in this day of conglomerates.... Readers who enjoy Capra-esque stories about plucky general merchandising outfits run by colorful individualists will enjoy Spector's book."-"The Cleveland Plain Dealer"

"Spector offers a love letter to American small-business people...his book truly sings when [he] recounts his childhood spent in his family's butcher shop and the practical wisdom he gleaned at his father's knee. Cheerful and charming, this is a heartfelt look at life on 'the other side of the counter.'"-"Publishers Weekly""The most intriguing parts of the book chronicle the struggle of each business to survive in a retail environment in which small businesses must adapt or fail.... Lively lessons about business ethics and practices that Fortune 500 companies, the author suggests, would be wise to follow."-"


"The stories that Spector has gathered are cheering testimonials to the value of hard work and creative retailing, heartwarming in this day of conglomerates.... Readers who enjoy Capra-esque stories about plucky general merchandising outfits run by colorful individualists will enjoy Spector's book."--"The Cleveland Plain Dealer"

"Spector offers a love letter to American small-business people...his book truly sings when [he] recounts his childhood spent in his family's butcher shop and the practical wisdom he gleaned at his father's knee. Cheerful and charming, this is a heartfelt look at life on 'the other side of the counter.'"--"Publishers Weekly""The most intriguing parts of the book chronicle the struggle of each business to survive in a retail environment in which small businesses must adapt or fail.... Lively lessons about business ethics and practices that Fortune 500 companies, the author suggests, would be wise to follow."--"Kirkus Reviews"


The stories that Spector has gathered are cheering testimonials to the value of hard work and creative retailing, heartwarming in this day of conglomerates . Readers who enjoy Capra-esque stories about plucky general merchandising outfits run by colorful individualists will enjoy Spector's book. "The Cleveland Plain Dealer" Spector offers a love letter to American small-business people...his book truly sings when [he] recounts his childhood spent in his family's butcher shop and the practical wisdom he gleaned at his father's knee. Cheerful and charming, this is a heartfelt look at life on 'the other side of the counter.' "Publishers Weekly" The most intriguing parts of the book chronicle the struggle of each business to survive in a retail environment in which small businesses must adapt or fail . Lively lessons about business ethics and practices that Fortune 500 companies, the author suggests, would be wise to follow. "Kirkus Reviews""


"The stories that Spector has gathered are cheering testimonials to the value of hard work and creative retailing, heartwarming in this day of conglomerates.... Readers who enjoy Capra-esque stories about plucky general merchandising outfits run by colorful individualists will enjoy Spector's book." --The Cleveland Plain Dealer"Spector offers a love letter to American small-business people...his book truly sings when [he] recounts his childhood spent in his family's butcher shop and the practical wisdom he gleaned at his father's knee. Cheerful and charming, this is a heartfelt look at life on 'the other side of the counter.'" --Publishers Weekly"The most intriguing parts of the book chronicle the struggle of each business to survive in a retail environment in which small businesses must adapt or fail.... Lively lessons about business ethics and practices that Fortune 500 companies, the author suggests, would be wise to follow." --Kirkus Reviews

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