The definitive playbook for any negotiation situation, by the FBI's former lead hostage negotiator.
Chris Voss spent 24 years working for the FBI, culminating in him becoming the bureau's lead international hostage negotiator. In 2007 he left the organisation and, realising that the skills he had acquired were more widely applicable, began teaching negotiation skills at Georgetown University's McDonough School of Business. He has also taught courses at Harvard Law School and is the head of the Black Swan Group, a consulting firm that leads businesses through difficult negotiations.
"Filled with insights that apply to everyday negotiations." *
Business Insider *
"Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?" * Daily Mail *
"As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it." -- Ultimate Business Book List * Fortune *
"A stupendous book." * The Week *
"A master of persuasion." * Forbes *