About the Author

Shawn M. Miller Chief Experience Officer, Smync Shawn is an Entrepreneur, Investor and Advisor with 25 years of international business experience specializing in marketing, customer service and training. As Chief Experience Officer at Smync; Shawn is leading development of User Experience on both the brand and the customer side of Smync hosted Social Brand Advocate Communities. Shawn lives in Holland, Michigan, USA with his wife Amy and two teenage daughters. The Millers are very active in their community and enjoy the outdoors in Michigan year-round. Klout tracks Shawn among the Top 0.1% of Influencers on-line on the competitive topics of Business, Entrepreneurship, and Social Media. And now add to this resume Best Selling Author. Connect with him on LinkedIn on Twitter @ShawnMMiller or Snapchat username theshawnmmiller